Overview
Technical Service Technician Jobs in Willington, CT at CTE North America Corporation
Position Summary
CTE North America is seeking a motivated and detail-oriented Technical Service Technician to join our technical service team. This position is responsible for the inspection, maintenance, and commissioning of CTE aerial lift equipment.
The Technical Service Technician plays a critical role in ensuring our machines meet the highest standards of safety, quality, and reliability before delivery to customers and throughout their service life.
This position requires strong mechanical aptitude along with the ability to diagnose hydraulic, electrical, electronic, and CAN Bus control systems. The ideal candidate is a professional problem solver who enjoys identifying root causes rather than simply replacing parts. Success in this role requires analytical thinking, attention to detail, a commitment to safety, and the ability to communicate effectively with coworkers, dealers, and customers.
Our Service Philosophy
At CTE North America, we believe technical excellence is built through continuous learning, teamwork, and a commitment to doing the job right the first time. Our technicians are expected to think critically, diagnose problems methodically, and take pride in producing safe, high-quality work.
We value curiosity, professionalism, accountability, and a willingness to learn as our products and technologies continue to evolve. Every machine that leaves our facility reflects our commitment to supporting our customers and dealers with industry-leading service and technical expertise.
Essential Duties & Responsibilities
- Perform pre-delivery inspections (PDI), machine maintenance, commissioning, and operational testing of new equipment.
- Diagnose, troubleshoot, and repair hydraulic, electrical, electronic, pneumatic, and mechanical systems.
- Diagnose and troubleshoot CAN Bus communication networks, electronic controllers, sensors, and machine control systems.
- Perform preventive maintenance in accordance with manufacturer specifications.
- Utilize electrical schematics, hydraulic schematics, service manuals, diagnostic software, and technical documentation to accurately identify and resolve equipment issues.
- Perform machine calibrations, software configuration, functional testing, and operational verification following repairs.
- Assemble, install, adjust, and inspect machine components and accessories.
- Inspect equipment to verify compliance with company quality and safety standards.
- Document diagnostic findings, repairs performed, parts used, and recommended corrective actions accurately and professionally.
- Maintain a clean, organized, and safe work environment.
- Safely operate forklifts, overhead lifting equipment, and shop equipment.
- Assist Engineering, Technical Support, Warranty, Parts, and Production departments as needed.
- Support continuous improvement initiatives by identifying recurring product issues and recommending corrective actions.
- Participate in ongoing technical training to maintain proficiency with new products, technologies, and service procedures.
- Perform other duties as assigned.
Minimum Qualifications
- High school diploma or GED.
- Demonstrated mechanical aptitude and the ability to diagnose and repair heavy equipment, construction equipment, agricultural equipment, industrial machinery, or related mobile equipment.
- Working knowledge of hydraulic, electrical, and electronic control systems.
- Ability to read and interpret service manuals, electrical schematics, hydraulic schematics, wiring diagrams, and other technical documentation.
- Basic computer proficiency, including Microsoft Office applications.
- Valid driver’s license with an acceptable driving record.
Preferred Qualifications
- Associate degree or technical certification in Diesel Technology, Industrial Maintenance, Electrical Technology, Hydraulics, Mechatronics, or a related technical field.
- Experience diagnosing and troubleshooting CAN Bus communication systems and electronic control networks.
- Experience using OEM diagnostic software and electronic service tools.
- Experience troubleshooting mobile hydraulic systems.
- Experience troubleshooting electrical control systems.
- Previous experience with aerial platforms, cranes, construction equipment, agricultural equipment, or other electronically controlled mobile equipment.
- Forklift certification (or ability to obtain certification).
Knowledge, Skills & Abilities
The successful candidate will demonstrate:
- Strong analytical thinking and systematic troubleshooting skills.
- Demonstrated diagnostic aptitude and the ability to identify root causes rather than replacing components through trial and error.
- Strong mechanical, hydraulic, electrical, and electronic aptitude.
- Working knowledge of Controller Area Network (CAN Bus) systems, electronic controllers, sensors, and communication networks used in modern mobile equipment.
- Ability to read and understand technical drawings, wiring diagrams, hydraulic schematics, and service documentation.
- Strong organizational skills and attention to detail.
- Excellent verbal and written communication skills.
- Ability to prioritize work and manage multiple assignments effectively.
- Ability to work independently while contributing as part of a collaborative technical team.
- Commitment to workplace safety, quality workmanship, and continuous improvement.
- Curiosity, initiative, and a willingness to learn new technologies and continuously expand technical knowledge.
Physical Requirements
This position regularly requires the employee to:
- Lift and carry up to 50 pounds independently.
- Stand, walk, kneel, bend, climb, and work from elevated platforms for extended periods.
- Use hand tools, power tools, and diagnostic equipment safely and effectively.
- Distinguish colors for electrical wiring identification.
- Work in both indoor shop and outdoor environments under varying weather conditions.
- Safely operate forklifts, overhead cranes, and other material handling equipment.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.
Work Environment
Work is primarily performed in a service shop environment with occasional outdoor work. The position involves exposure to moving mechanical equipment, hydraulic systems, electrical systems, noise, vibration, lubricants, cleaning solvents, and varying weather conditions while following established safety procedures.
Occasional travel may be required to support field service activities, customer demonstrations, dealer training, factory training programs, or on-site technical support.
Why Join CTE North America?
At CTE North America, our Technical Service Technicians are more than mechanics—they are highly skilled technical professionals responsible for supporting some of the most advanced tracked aerial lift platforms in the industry.
We invest in our employees through factory training, continuing education, and hands-on technical development. As our products continue to evolve, so do the opportunities for our technicians to expand their knowledge, develop specialized expertise, and advance their careers.
If you are passionate about solving complex technical challenges, committed to quality workmanship, and interested in working with cutting-edge hydraulic, electrical, electronic, and CAN Bus control systems, we encourage you to join our team.
Pay: $20.00 – $30.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
People with a criminal record are encouraged to apply
Work Location: In person
Title: Technical Service Technician
Company: CTE North America Corporation
Location: Willington, CT
Category:
