Overview
Tech Advisor Jobs in Mexico City, Mexico at Stellantis
Title: Tech Advisor
Company: Stellantis
Location: Mexico City, Mexico
The Service Technical Advisor acts as a direct liaison between STELLANTIS and the concentration of
Chrysler, Jeep, Dodge, Ram, Alfa Romeo, FIAT and LeapMotors dealerships. The Technical Advisor's
responsibility is to provide technical assistance and fixed operations consultation to our Dealer Service
Personnel, Fleet and Commercial Customers. The Technical Advisor assists with resolutions on current
technical unresolved issues in support of dealer's efforts to maximize their competitiveness in the
marketplace while creating customer retention and loyalty.
Key Responsibilities
STAR Center/PAMIR/LeapMotors platforms and in-dealership technical assistance
Repair Service Agreements and Facilities inspections
In-house repair facility concerns/questions
Work with Engineering area to monitor quality issues on field (field early warning)
Recall & Rapid Response (RRT) follow up and reduction
Troubleshoot and solve final repair attempt situations
Manage dealership technical training requirements
Represent STELLANTIS as subject matter expert (litigation/buybacks)
Quality/warranty feedback liaison
Dealership development
Tools/equipment/facility
Customer experience and improve Fixed First Visit
Consult dealership on repair shop process improvements
Work closely with the MOPAR Call Center to follow up on critical cases related to diagnostics
Through proactive business planning and a focus on the customer, the Technical Advisor will motivate
and lead Dealer Service personnel to a higher level of Service & Parts performance consistent with
corporate and industry direction.
Basic Qualifications
Bachelor’s degree in engineering, Business, Automotive or related fields
Experience in automotive technical service (automotive car repair, certified automotive technician and/or body
work)
Self-motivated with demonstrated ability to achieve goals under minimal supervision
Expert in building positive working relationships, cost assessment and conflict resolution
Travel 80 — 90%+ locally/on the road, 50% overnight travel
Excellent English level
Willing to relocate
Preferred Qualifications
Dealer experience
Technical programs certification is a plus, dealership experience
Legal experience (depositions, expert testimony, work with attorney's etc.
At Stellantis, we assess candidates based on qualifications, merit and business needs. We welcome applications from people of all gender identities, age, ethnicity, nationality, religion, sexual orientation and disability. Diverse teams will allow us to better meet the evolving needs of our customers and care for our future.
