Overview
Service Advisor – Bodyshop Jobs in Malabe, Western Province, Sri Lanka at Kia Sri Lanka
Title: Service Advisor – Bodyshop
Company: Kia Sri Lanka
Location: Malabe, Western Province, Sri Lanka
Company Description: Kia Motors (Lanka) Limited has been a key player in Sri Lanka’s automotive industry for over three decades, known for innovation, quality, and trusted service. Since 1997, the company has been the exclusive distributor of premium Kia vehicles and genuine spare parts, supporting a wide range of customer needs. Aligned with Kia’s global vision, Kia Sri Lanka focuses on sustainable mobility solutions and leverages cutting-edge technology to deliver world-class services. The flagship showroom and Logistic Centre in Malabe, the largest in the country, provides comprehensive services, supported by a nationwide network of showrooms and service centers. Kia Sri Lanka continues to invest in after-sales excellence and digital advancements, offering opportunities to be part of a brand that is redefining the future of mobility.
Role Description: The Service Advisor – Bodyshop is a full-time, on-site role based in Malabe. This position is responsible for welcoming customers, understanding their vehicle body repair needs, and providing accurate information on repair processes, timelines, and costs. The role involves coordinating with the bodyshop team and other service departments to ensure smooth workflow, high-quality repairs, and timely delivery of vehicles. The Service Advisor will maintain clear communication with customers, handle appointments, prepare job cards, and follow up on service progress to ensure high levels of customer satisfaction. The role also includes maintaining service records, supporting aftersales initiatives, and contributing to continuous improvement in customer-focused service standards.
Qualifications:
- A diploma in Automobile or a trade certificate from a recognized technical college (CGTTI/ATI)
- More than 5 years’ overall experience in the industry and not less than 3 years’ experience as a Service Advisor.
- Ability to work under pressure and deliver on time
- Quality-conscious and dedicated
Duties & Responsibilities:
- Conduct comprehensive damage assessments (visual and technical) upon vehicle arrival to identify structural and cosmetic repair requirements.
- Prepare detailed repair estimates (labor and parts) and submit them to insurance companies for prompt approval.
- Advise customers on the complexities of accident repairs, explaining the difference between structural, mechanical, and cosmetic damage.
- Prepare quotations.
- Communicate precise repair descriptions to the Bodyshop Technical Foreman to ensure painters and denters understand the required scope of work.
- Invoice and collect payments for insurance deductibles or customer-pay repairs before vehicle release
