Overview
Service Advisor Jobs in Cheltenham, UK at Perfect Placement
Vehicle Service Advisor Cheltenham
Up to £30,000 basic salary + up to £6,000 bonus | Excellent career development opportunities.
Are you an experienced Vehicle Service Advisor seeking a new challenge with a reputable dealership? Our client, a well-established franchise‑approved car dealership in Cheltenham, is looking to recruit a professional and customer-focused Vehicle Service Advisor. This is an excellent opportunity to develop your career within a supportive team environment, offering comprehensive training and strong progression prospects.
Benefits
- Up to £30,000 starting basic salary, commensurate with experience
- Monthly incentivised bonus scheme of up to £6,000
- 23 days holiday plus bank holidays, increasing with length of service
- Full manufacturer‑authorised training to support your professional development
- Company pension scheme
- Staff discounts, including online retail, personal healthcare, and gym memberships
- Ongoing career progression within a highly regarded automotive retailer
- Working hours:
Monday to Friday, 8:00am‑5:30pm, with a 1 in 2 Saturday roster, 8:30am‑12:30pm
Duties of a Service Advisor
- Greet customers in the Service Department and provide an excellent customer experience
- Liaise with the workshop team to chase work in progress and update customers on their vehicle status
- Schedule vehicle services, maintenance, and repairs efficiently
- Upsell additional products and services where appropriate
- Arrange courtesy vehicles when applicable
- Liaise with manufacturers regarding warranty authorisations and warranty procedures
- Maintain accurate records of customer interactions and vehicle history
- Ensure high levels of customer satisfaction through clear communication and professional service
Requirements
- Proven experience as a Vehicle Service Advisor or a similar customer service role within the automotive industry
- Strong communication skills with the ability to engage with customers effectively
- IT literacy, ideally with experience using Kerridge, ADP, or similar dealership management systems
- Full UK driving licence with minimal points
Organisational skills to manage scheduling efficiently
- Knowledge of warranty procedures is advantageous, though not essential
- Ability to work well within a team and deliver exceptional customer service
This is a fantastic role for a motivated Vehicle Service Advisor looking to join a top‑tier dealership committed to staff development and a positive working environment. Our client values professionalism and offers a rewarding career path within a well‑regarded automotive group.
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Title: Service Advisor
Company: Perfect Placement
Location: Cheltenham, UK
Category:
