Overview
Sales Team Leader Jobs in Johannesburg, Gauteng, South Africa at Digital Solutions Group
Title: Sales Team Leader
Company: Digital Solutions Group
Location: Johannesburg, Gauteng, South Africa
Job Role: Sales Team Leader – Inbound and Outbound – Automotive Sales
Reports to: Call Center Manager
Primary Purpose of the job
In collaboration with the Sales Manager, the Sales Team Leader will manage and lead assigned Sales Consultants within the Stellantis Automotive Sales Division, ensuring professional, customer-focused sales delivery in line with defined sales and conversion targets.
The role is responsible for monitoring lead performance, conversion rates, CRM (Salesforce) compliance, dealership engagement, customer experience and agent performance, and for implementing corrective actions where required. This includes client relationship management, sales process management and operational oversight across the Sales Division.
Key Performance Areas (KPAs)
Sales Performance Management
Align the Sales Team through tactical day-to-day management of sales targets, lead conversion, dealership engagement and escalations.
Deliverables:
• Daily, weekly and monthly monitoring of sales volumes and conversion targets.
• Monitor lead qualification rates and sales opportunity creation.
• Manage opportunity ageing and dealership follow-ups.
• Ensure all customer enquiries are actioned within agreed service levels.
• Compile weekly and monthly sales reporting with action plans.
• Monitor revenue achievement and team productivity.
Manage escalations impacting sales performance.
Sales Performance Management
Lead Management and Salesforce Hygiene
• Ensure all leads are accurately captured and updated on Salesforce.
• Monitor duplicate leads and data quality issues.
• Ensure opportunities are correctly staged and progressed.
• Review aged opportunities and implement corrective actions.
• Monitor dealer updates and compliance.
Maintain CRM data accuracy above agreed standards.
Coaching, Training and Knowledge Management
• Conduct a minimum of two coaching sessions per Sales Consultant each month.
• Facilitate monthly sales and product training sessions.
• Conduct regular quality assessments and provide performance feedback.
• Share knowledge and communicate process updates to the team.
Compile monthly coaching and training reports.
Staff Management
• Attend and manage Team Leader meetings.
• Create a culture of growth, accountability and high performance.
• Maintain open communication with employees.
• Support employee development and career growth.
• Promote productivity, engagement and teamwork.
Manage diversity fairly and professionally.
Accountability
The Sales Team Leader is accountable for achieving Stellantis sales targets, conversion objectives, CRM compliance, dealership engagement requirements and customer experience standards, through effective leadership, coaching and operational management.
Other Role-Specific Requirements
• Good knowledge of automotive sales operations and dealership processes.
• Minimum 2–3 years' Team Leader experience within the motor industry / automotive sales environment.
• Proven experience managing sales consultants and performance targets.
• Strong Salesforce or other CRM experience.
• Ability to analyse reports and drive performance improvements.
• Excellent communication, leadership and stakeholder management skills.
