Overview

Sales & Operations Lead Jobs in Mexico at Emma of Torre.ai

Title: Sales & Operations Lead

Company: Emma of Torre.ai

Location: Mexico

I’m helping Car Lift Supply find a top candidate to join their team full-time for the role of Sales & Operations Lead.

You'll drive growth and elevate customer success in high-ticket e-commerce operations.

Compensation:

USD 1.8K – 2K/month

+ Commissions (~USD600/month)

Location:

Remote (for residents of Colombia, Venezuela, Argentina, Nicaragua, El Salvador, Ecuador, Chile, Mexico, Uruguay, Paraguay, Peru, the Dominican Republic, Honduras, Panama, Costa Rica, and Guatemala).

Mission of Car Lift Supply:

"To provide reliable automotive equipment and simplify the purchasing process for garage owners, mechanics, and automotive professionals."

  • What makes you a strong candidate:
  • You have +2 years experience in Sales, Customer support.
  • You are proficient in Vendor coordination, Quote preparation, Inbound sales, and CRM systems.
  • English – Fully fluent
  • Spanish – Conversational

Responsibilities and more:

We are looking for a highly disciplined, autonomous, and experienced Sales & Customer Operations Specialist to join Car Lift Supply, a high-ticket e-commerce brand focused on car lifts, garage equipment, and shop equipment for customers across the United States.

Role Overview:

  • This role combines inbound sales, customer communication, quote preparation, follow-up, and vendor coordination.
  • You will be responsible for helping customers choose the right equipment, answering questions, preparing quotes, following up with leads, and assisting with order-related communication from first contact through post-sale support.
  • This is not a basic customer service role.
  • We are looking for someone smart, responsible, proactive, and capable of learning technical products.
  • The right person should be comfortable speaking with U.S. customers by phone, handling high-ticket inquiries, and operating independently within structured processes.

Responsibilities:

  • Answer and manage inbound and outbound calls.
  • Respond to emails, chats, and SMS inquiries.
  • Help customers choose the right car lift or shop equipment for their needs.
  • Learn product specifications, shipping requirements, installation considerations, vendor policies, and common customer questions.
  • Create and send detailed quotes using internal systems.
  • Follow up consistently on open leads.
  • Assist customers with placing, updating, or modifying orders.
  • Coordinate with vendors for stock checks, order updates, freight details, cancellations, and issue resolution.
  • Track leads, quotes, customer conversations, and order details accurately.
  • Assist with post-sale support when needed.
  • Document common product questions, objections, and process notes as the company grows.
  • Escalate complex situations internally when needed.
  • Maintain accurate records in CRM systems and internal trackers.

Requirements:

  • C1 or C2 English proficiency, near-native fluency required.
  • Clear and professional speaking voice with minimal accent.
  • 2+ years of experience in sales, customer support, or sales operations.
  • Confident handling phone calls with U.S. customers.
  • Strong written communication skills without relying on AI tools.
  • Ability to learn technical products such as car lifts, garage equipment, and shop equipment.
  • Comfortable preparing quotes and following up with leads.
  • Highly organized, disciplined, and detail-oriented.
  • Able to follow structured processes.
  • Self-managed, proactive, and able to work independently.
  • Strong problem-solving skills and good judgment.
  • Stable high-speed internet connection, minimum 100 Mbps download.
  • Quiet work environment.

Nice to Have:

  • Experience with Shopify, draft orders, order edits, refunds, or e-commerce platforms.
  • Experience in automotive, garage equipment, machinery, tools, home improvement, or technical products.
  • Experience selling high-ticket products.
  • Experience communicating with vendors or suppliers.

Work Environment:

  • This is a remote position.
  • You will be expected to operate during EST business hours.

What We Offer:

  • Competitive base compensation.
  • Performance-based incentives.
  • Growth opportunity within the company.
  • Opportunity to work with a high-ticket e-commerce brand.
  • Opportunity to help improve sales, support, and operations processes as the company grows.

Your potential leader:

  • Carlos Castro – CEO / President

Apply

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