Overview
Regional Aftersales (Executive – Manager) Jobs in Federal Territory of Kuala Lumpur, Malaysia at Chery Malaysia
Title: Regional Aftersales (Executive – Manager)
Company: Chery Malaysia
Location: Federal Territory of Kuala Lumpur, Malaysia
Summary:
Manages dealership network performance, ensuring compliance, driving aftersales revenue, and improving operations and customer experience through audits, KPI tracking, and staff development.
Responsibilities:
- Dealer Network Management: Supervising dealerships to ensure they adhere to manufacturer standards regarding facilities, tooling, and operational processes.
- Revenue & Performance Growth: Driving targets for parts revenue, service intake, labor sales and driving revenue expansion.
- Operational Excellence: Monitoring "Work in Progress" (WIP) at dealerships and implementing continuous improvement strategies for workshop productivity and operational support systems.
- Customer Experience: Analyzing customer feedback through metrics like CSI (Customer Satisfaction Index) and NPS (Net Promoter Score) to develop dealer-specific improvement plans.
- Compliance & Auditing: Conducting regular dealer visits and audits to ensure compliance with warranty policies, technical requirements, and legal regulations.
- Training & Development: Identifying technical and non-technical training needs for dealership staff to bridge skill gaps and maintain service quality.
Requirements:
- Education: Degree in Business Management, Automotive Engineering, or a related technical field would be added advantage.
- Experience: 5 years of experience in the automotive industry, specifically in aftersales or dealer operations.
- Skills: Strong leadership, negotiation abilities, and data analysis skills are essential for managing varied dealer personalities and performance levels.
