Overview
Operation Director – Automotive AI Solutions Jobs in Greater Kuala Lumpur at Gateway Search
Title: Operation Director – Automotive AI Solutions
Company: Gateway Search
Location: Greater Kuala Lumpur
Operation Director – Automotive AI Solutions
About the Company
We are an innovative technology company specializing in AI-driven solutions for the automotive industry. Our platform empowers car dealerships (4S stores) to enhance customer engagement through AI-generated content, short videos, and live streaming, driving digital transformation in automotive retail.
Role Overview
We are seeking a highly driven Operations Director to lead and scale our operations team supporting automotive clients. This role is not focused on traditional automotive sales, but on post-sales delivery, content operations, data tracking, and client success management.
You will oversee a young and dynamic team responsible for executing AI-powered content strategies (short videos & live streaming) for dealership clients, ensuring consistent delivery, performance tracking, and high customer satisfaction.
Key Responsibilities
1. Operations & Delivery Management
- Lead the end-to-end execution of post-sales operations after deals are closed by the BD team
- Manage a team of Operations Executives responsible for content production and client servicing
- Oversee content publishing and execution across relevant platforms
2. Content & Live Streaming Operations
- Guide the team in optimizing AI-generated video content and live streaming strategies
- Ensure content quality, consistency, and alignment with client goals
- Provide direction on content planning, scripting, and performance improvement
3. Data Tracking & Performance Analysis
- Establish and monitor key operational KPIs (content output, engagement, conversion, etc.)
- Analyze performance data and identify areas for optimization
- Translate data insights into actionable improvements for both internal teams and clients
4. Client Success & Satisfaction
- Act as the escalation point for client issues and operational challenges
- Lead problem-solving efforts, identify root causes, and implement solutions
- Continuously monitor and improve client satisfaction and retention
5. Reporting & Communication
- Deliver structured reports including:
- Weekly operational reports (progress, issues, performance)
- Monthly performance reports (data insights, optimization plans, client outcomes)
- Provide clear feedback loops between clients, BD team, and internal operations
6. Team Leadership & Development
- Lead, mentor, and develop a young operations team
- Build scalable processes, SOPs, and performance standards
- Foster a proactive, accountable, and data-driven team culture
Key Requirements
- Bachelor’s degree or above
- 5–10+ years of experience in automotive operations, content operations, or digital marketing operations
- Proven experience in:
- Data tracking and performance analysis
- Content operations (short video / live streaming / social media)
- Experience managing post-sales delivery teams or client success functions
- Strong leadership experience managing junior teams
