Overview
Business Development Associate Jobs in Nashville, TN at Mercedes-Benz of Music City
Automotive Business Development Center (BDC) Associate
Deliver an Exceptional Luxury Customer Experienc
At Mercedes-Benz of Music City, we believe every interaction reflects the Mercedes-Benz brand. We are seeking a polished, professional, and customer-focused Business Development Center (BDC) Associate who is passionate about delivering an exceptional ownership experience from the very first phone call.
As a member of our team, you will serve as the voice of our dealership, helping customers with sales and service inquiries while creating a welcoming, seamless experience that exceeds expectations.
What You’ll Do
As a BDC Associate, you will:
Professionally answer incoming calls for all dealership departments and direct customers to the appropriate team member.
Build rapport with customers while providing a warm, knowledgeable, and concierge-level experience.
Make outbound calls to prospective and existing customers using dealership-provided leads and customer lists.
Schedule and confirm service appointments while ensuring a convenient and personalized experience for every client.
Verify customer and prospect information and accurately document all interactions within the dealership CRM.
Follow up with sales and service customers to ensure complete satisfaction and reinforce our commitment to exceptional service.
Utilize phone, text messaging, and email to maintain consistent and timely communication with customers.
Partner closely with Service and Sales Managers to support dealership goals and deliver a seamless customer journey.
Welcome guests and assist with showroom reception as needed.
Maintain detailed records, appointment activity, and customer follow-up to ensure no opportunity is missed.
Complete the Mercedes-Benz certification and training curriculum.
Participate in ongoing professional development focused on luxury hospitality, customer experience, dealership processes, and our organizational culture.
What We’re Looking For
The ideal candidate is polished, dependable, and thrives in a fast-paced, customer-focused environment.
Qualifications:
Minimum of 2 years of Automotive BDC experience required
Minimum of 2 years of customer service experience required
Excellent verbal and written communication skills
Professional phone presence with exceptional etiquette
Strong organizational and multitasking abilities
Experience using CRM systems and Microsoft Office
Positive attitude with a passion for delivering world-class customer service
Team-oriented mindset and commitment to excellence
Schedule
This is a full-time (40 hours per week), hourly plus performance bonus position.
Monday – Friday
Flexible shifts available:
7:00 AM – 4:00 PM
8:00 AM – 5:00 PM
9:00 AM – 6:00 PM
10:00 AM – 7:00 PM
Rotating Saturdays
Sundays always off
One-hour lunch break
Compensation
$18.00–$20.00 per hour, based on experience
Monthly performance bonus opportunities
Benefits
We recognize that our employees are our greatest asset and are committed to investing in their success.
Our benefits include:
Competitive hourly pay with bonus opportunities
Paid training and Mercedes-Benz professional development
Career advancement opportunities within our growing organization
Medical and dental insurance
Paid vacation
401(k) retirement plan
Full-time benefits eligibility (waiting period may apply)
Why Mercedes-Benz of Music City?
Joining Mercedes-Benz of Music City means becoming part of a team that values integrity, professionalism, teamwork, and an unwavering commitment to delivering an exceptional customer experience. Every conversation is an opportunity to create lasting relationships and represent one of the world’s most respected luxury automotive brands.
If you are passionate about hospitality, enjoy building relationships, and want to grow your career with a premier luxury dealership, we invite you to apply today.
Job Type: Full-time
Pay: From $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- Are you willing to undergo a background check, in accordance with local law/regulations?
Experience:
- Automotive BDC: 2 years (Required)
Work Location: In person
Title: Business Development Associate
Company: Mercedes-Benz of Music City
Location: Nashville, TN
Category:
