Overview
Automotive Service Advisor East , McDonough, GA Jobs in McDonough, USA at Msauto
Position: Automotive Service Advisor New East 81, McDonough, GA
Earn Industry-Leading Pay
Enjoy Exceptional Benefits
Unlock Endless Career Growth Opportunities
Your next big move starts here—don’t wait, apply today and drive your success forward!
We are seeking a highly organized and customer-focused Service Advisor to join our automotive service team. As a Service Advisor, you will play a pivotal role in providing exceptional customer service. You will serve as the primary point of contact for customers, managing their vehicle maintenance and repair needs while delivering a positive experience.
- Store
Hours:
8AM-6PM (M-F), 8AM-2PM (Saturday)
- 3-5 years previous service advisor experience preferred
Responsibilities:
1. Customer Interaction:
– Greet customers and provide a warm, friendly, and professional atmosphere.
– Act as the main point of contact for customers, understanding their concerns and requirements.
– Listen actively to customer concerns, document them accurately, and communicate them effectively to the service technicians.
– Schedule and confirm service appointments, ensuring efficient use of technicians’ time and resources.
– Consult with customers to gather necessary information, including vehicle history, symptoms, and requested services.
– Advise customers on appropriate services, maintenance schedules, and required repairs based on manufacturer recommendations and guidelines.
– Prepare accurate and detailed cost estimates for parts, labor, and additional services required.
– Explain cost estimates to customers, providing clear and understandable explanations.
– Obtain customer approval for repairs, ensuring transparency and consent throughout the process.
– Create and manage repair orders, documenting all services performed, parts used, and additional recommendations.
– Maintain accurate and up-to-date service records for each customer and vehicle, ensuring compliance with dealership and legal requirements.
– Coordinate with service technicians to ensure timely completion of repairs and maintenance tasks.
5. Customer Satisfaction:
– Follow up with customers to ensure their satisfaction and address any concerns or issues promptly.
– Handle customer complaints professionally and elevate as necessary to resolve them effectively.
– Strive to exceed customer expectations, providing personalized and exceptional service.
Requirements:
– High school diploma or equivalent (additional automotive education or certification is a plus).
– Proven experience as a Service Advisor in the automotive industry or a related field.
– Excellent communication and interpersonal skills, with the ability to build rapport with customers and team members.
– Strong organizational and time management abilities to handle multiple tasks efficiently.
– Sound technical knowledge of automotive systems and repairs.
– Proficient computer skills and familiarity with automotive software and systems.
– Ability to work in a fast-paced environment while maintaining attention to detail.
– Customer-oriented mindset with a commitment to delivering exceptional service.
Join our team as a Service Advisor and contribute to the success of our automotive service department by providing outstanding customer service and ensuring customer satisfaction.
Further questions about the job? Email us at:
#J-18808-Ljbffr
Title: Automotive Service Advisor East , McDonough, GA
Company: Msauto
Location: McDonough, USA
Category:
