Overview
Automotive Service Advisor Jobs in Northborough, MA at Confidential
Automotive Dealership in search of an experienced Service Advisor.
$65,000-$100,000 a year
Summary:
Sells and schedules needed service work to customers in the service department as well as upsells work that is needed on customer cars.
Scheduling and Customer Intake:
· Schedule service appointments efficiently, gathering essential customer and vehicle data prior to arrival to streamline the process.
· Greet customers promptly and courteously upon arrival, collecting detailed vehicle information and accurately documenting customer-reported vehicle concerns on the repair order.
Service Recommendations:
· Review the vehicle’s service history and provide proactive recommendations for additional necessary services in accordance with the manufacturer’s specifications.
· Advise customers on the care and maintenance of their vehicles, emphasizing the long-term value of adhering to manufacturer-recommended maintenance schedules.
Cost Estimates and Authorization:
· Provide accurate and detailed written estimates for labor and parts, ensuring all repairs and services are thoroughly explained and understood by the customer.
· Maintain dealership standards for hours per repair order written, ensuring efficiency without compromising quality.
· Obtain customer approval on repair orders, secure their signature, and confirm the method of payment, including acquiring credit approval when necessary.
Monitoring and Communication:
· Regularly check on the status of vehicle repairs and communicate any changes in the estimated costs or completion times to the customer.
· Explain detailed time and cost requirements to the customer, and secure proper authorization before proceeding with any additional repairs or services.
Quality Control and Customer Satisfaction:
· Implement a quality control check to eliminate potential comebacks by verifying that all work was performed correctly and that the customers’ concerns were fully addressed.
· Maintain a high level of customer satisfaction, aiming for an index rating that consistently meets or exceeds both manufacturer and market standards.
· Respond promptly to customer inquiries via phone and email regarding appointments, work in progress, or follow-up information related to services.
Qualifications:
- 2 or more years experience in Service Advisor position
- Quality Focus, Productivity, and Product Solving
- Strong abilities in Time Management, Communication Skills and Multitasking
- Self-starter with experience in developing relationships
- Organized and can manage time efficiently
Job Type: Full-time
Pay: $65,000.00 – $100,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Referral program
- Retirement plan
- Vision insurance
Shift:
- Day shift
- Evening shift
Work Days:
- Monday to Friday
- Weekends as needed
License/Certification:
- Driver’s License (Preferred)
Work Location: In person
Title: Automotive Service Advisor
Company: Confidential
Location: Northborough, MA
Category:
