Overview
Automotive Customer Service Advisor Jobs in Ames, USA at Jiffy Lube
Position: Automotive Customer Service Advisor – 342
Premium Velocity Auto PVA / Jiffy Lube is hiring! Come join the team!
We are seeking dependable, growth-minded Customer Service Advisor with strong communication and customer service skills. Ideal candidates can build rapport, explain products confidently, and excel in fast-paced, team-oriented environments. Customer service or sales experience is preferred, while automotive experience is not required. A valid driver’s license is strongly preferred but not required.
Job Summary
The Customer Service Advisor supports customers through their entire visit-building trust, guiding service decisions, and performing basic automotive maintenance as a trained Lube Technician.
Job Description
- Greet customers, review service needs, and escort them from their vehicles
- Explain promotions and available services
- Provide unbiased recommendations based on manufacturer guidelines and technician findings
- Communicate updates throughout the service process
- Perform preventative maintenance (oil changes, fluid top-offs, inspections, and replacements of basic components)
- Ensure quality work, review completed services with customers, and encourage return visits
Requirements
- Valid U.S. driver’s license and authorization to work in the U.S. (no sponsorship)
- Ability to stand for long periods; lift 50+ lbs.; bend, reach, crawl, and climb stairs
- Comfortable working in enclosed or semi-outdoor environments
- Proven face-to-face customer service or sales experience
Qualifications
- Excellent customer service and communication skills
- Strong listening and reasoning abilities
- Ability to succeed in a fast-paced, team-oriented environment
Benefits
- Employer/employee-funded medical, vision, and dental plans, prescription coverage, and telemedicine*
- Bonus structure for JLU training completion
- Employee discounts on parts and services
- Optional life, accident, disability, and critical illness plans*
- Employee assistance programs, will preparation, travel assistance
* Full-time employees
Equal Opportunity Employer
Jiffy Lube – Premium Velocity Auto provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Title: Automotive Customer Service Advisor
Company: Jiffy Lube
Location: Ames, USA
Category:
