Overview
Zonal Service Head (Trailer, Axle and Suspension) Jobs in Chennai, Tamil Nadu, India at Closr
Title: Zonal Service Head (Trailer, Axle and Suspension)
Company: Closr
Location: Chennai, Tamil Nadu, India
Our client is one of India's leading forging manufacturers, serving major automotive, railway, farm equipment, bearings, oil & gas, power, and industrial customers globally.
They are looking for a Zonal Service Head in Chennai.
Location: Chenna
iExperience: 10–18 Year
s
Role Overv
iew
We are looking for an experienced Zonal Service Head to lead regional after-sales service operations, customer support, warranty management, and field service teams. The role will be responsible for driving customer satisfaction, service excellence, and operational efficiency while working closely with OEMs, dealers, and fleet custom
ers.
Key Responsibil
- itiesLead customer complaint resolution and field service operat
- ions.Manage warranty claims, failure analysis, and RCA activi
- ties.Develop and strengthen dealer and service partner netw
- orks.Conduct technical training for service engineers and part
- ners.Monitor service KPIs, customer satisfaction, and complaint clo
- sure.Collaborate with engineering and production teams for product improvem
- ents.Prepare and review service MIS, warranty reports, and performance met
rics.
Required
- SkillsStrong experience in commercial vehicle, trailer axle, or automotive service opera
- tions.Expertise in after-sales service, warranty management, and RCA methodol
- ogies.Knowledge of SAP/ERP systems and service document
- ation.Strong leadership, customer management, and problem-solving s
kills.
Ideal Ca
ndidate
A customer-focused service leader with proven experience in automotive or commercial vehicle after-sales operations, capable of driving service performance, improving customer experience, and leading high-performin
g teams.
Contact: Subhajit Dutta (sd@
closr.in)
