Overview
Workshop Manager Jobs in Emalahleni, Mpumalanga, South Africa at Advius (Pty) Ltd
Title: Workshop Manager
Company: Advius (Pty) Ltd
Location: Emalahleni, Mpumalanga, South Africa
About the Role
We are seeking an experienced and results-driven Workshop Manager with Ford dealership experience to lead our service workshop. This is a key leadership role responsible for driving operational excellence, profitability, and customer satisfaction while ensuring compliance with Ford standards.
Key Responsibilities
Workshop Operations
- Oversee daily workshop operations, ensuring efficient workflow and job allocation
- Ensure all servicing and repairs are completed to the highest quality and Ford standards
- Monitor turnaround times, productivity, and efficiency
Financial Performance
- Drive workshop profitability and achieve revenue targets
- Monitor labour efficiency, recovery rates, and cost control
- Ensure accurate job costing and maximisation of billable hours
Team Leadership
- Lead, motivate, and develop a team of technicians, foremen, and support staff
- Manage performance, training, and ongoing development
- Foster a high-performance, customer-focused culture
Customer Experience
- Ensure exceptional service delivery and high levels of customer satisfaction
- Handle and resolve escalated customer concerns professionally
Health & Safety
- Ensure full compliance with health and safety regulations
- Maintain a safe, well-organised workshop environment
Technical & Manufacturer Compliance
- Ensure all work complies with Ford technical standards and procedures
- Maintain up-to-date knowledge of Ford systems, tools, and technologies
- Manage warranty processes in line with Ford requirements
