Overview
Vice President of Customer Success Jobs in United States at BDC.ai
Title: Vice President of Customer Success
Company: BDC.ai
Location: United States
Company Description BDC.ai is an AI-powered platform designed to serve as a dealership’s most productive virtual employee, handling all out-of-store communications across voice, text, email, chat, and video. The company provides specialized Agentic AI solutions including BDC.ai Sales, BDC.ai Service, Reception AI, Chat AI, and Parts AI to streamline and automate dealership operations. By reducing reliance on traditional business development centers, BDC.ai helps dealerships maximize profitability and improve responsiveness to customers. The platform is built to empower sales consultants and service advisors, ensuring faster customer engagement and higher close rates. BDC.ai focuses on efficiency, automation, and measurable results for modern automotive dealerships.
Role Description The Vice President of Customer Success is a full-time, remote role responsible for leading the customer success strategy and operations across BDC.ai’s dealership clients. This role oversees the customer success team, sets performance goals, and establishes best practices to ensure customers achieve desired outcomes with BDC.ai products. Day-to-day responsibilities include developing and executing customer success plans, monitoring account health, driving product adoption, and leading initiatives that enhance customer satisfaction and retention. The Vice President will collaborate closely with Sales, Product, and Support teams to align customer feedback with product roadmap, identify upsell and expansion opportunities, and address complex customer issues. This role also includes building scalable processes, reporting on customer success metrics to executive leadership, and representing the voice of the customer in strategic decision-making.
Qualifications
- Demonstrated expertise in Customer Satisfaction and Customer Experience, with a track record of improving overall client outcomes and engagement.
- Strong background in Customer Retention and Account Management, including experience managing strategic enterprise or multi-location accounts.
- Experience collaborating with Sales teams to drive renewals, expansions, and upsell opportunities while maintaining customer trust and advocacy.
- Proven leadership experience overseeing customer success or related functions, including building and mentoring high-performing, distributed teams.
- Ability to develop and optimize customer success processes, metrics, and reporting, using data to guide decisions and demonstrate business impact.
- Excellent communication, negotiation, and relationship-building skills, with the ability to engage effectively with executive-level stakeholders at client organizations.
- Familiarity with SaaS, AI-driven platforms, or automotive retail technology is highly beneficial; experience in the dealership environment is a plus.
- Bachelor’s degree in Business, Marketing, Communications, or a related field; advanced degree or equivalent leadership experience is advantageous.
