Overview
Technical & Warranty Executive / Senior Executive (A143947) Jobs in Federal Territory of Kuala Lumpur, Malaysia at XPENG
Title: Technical & Warranty Executive / Senior Executive (A143947)
Company: XPENG
Location: Federal Territory of Kuala Lumpur, Malaysia
Key Responsibility
Technical Support Operations
– Provide daily technical support to dealers and service centers regarding vehicle diagnosis, repair processes, and technical issues.
– Assist dealers in troubleshooting complex vehicle issues and coordinate technical escalation with HQ technical teams when necessary.
– Monitor and track recurring technical issues, product quality concerns, and field cases.
– Support implementation of technical campaigns, service actions, recalls, and product improvement activities.
– Prepare and distribute technical bulletins, service information, and repair guidance to dealers.
– Support new model launch preparation, including technical documentation and service readiness.
Warranty & Claim Management
– Manage warranty claim review, validation, submission, and settlement processes.
– Monitor dealer warranty claim quality and ensure compliance with company warranty policies and procedures.
– Analyze warranty data, claim trends, and failure patterns to identify potential product quality issues.
– Coordinate with HQ warranty and quality teams on claim approvals and technical investigations.
– Conduct regular warranty audits and support dealer improvement activities.
– Control warranty costs while maintaining customer satisfaction and service quality.
Dealer Management & Training Support
– Maintain close communication with dealer service teams regarding technical and warranty-related matters.
– Support dealer service capability improvement and operational standards implementation.
– Assist in organizing technical training and aftersales workshops for dealers and technicians.
– Collect market feedback and provide recommendations for aftersales service improvement.
– Reporting & Process Improvement
– Prepare regular reports related to warranty performance, technical cases, and dealer service operations.
– Support development and optimization of aftersales technical and warranty processes/SOPs.
– Ensure compliance with local regulations, company policies, and aftersales standards.
Qualifications & Requirements
– Bachelor’s degree in Automotive Engineering, Mechanical Engineering, or related fields.
– Minimum 5 years of experience in automotive aftersales, technical support, warranty, or service operations.
– Experience with automotive OEMs, distributors, or dealership service operations is preferred.
– Strong understanding of vehicle systems, diagnostics, and automotive repair processes.
– Familiar with warranty claim management and technical case handling.
– Good analytical and problem-solving skills.
– Strong communication and coordination abilities.
– Proficient in Microsoft Office applications and ERP/DMS systems.
– Able to work independently in a fast-paced and cross-functional environment.
– Good command of English; Mandarin Chinese is an added advantage.
