Overview
Technical Support Engineer Jobs in Florence, Italy Metropolitan Area at ASTRAUX
Title: Technical Support Engineer
Company: ASTRAUX
Location: Florence, Italy Metropolitan Area
Company Description
ASTRAUX is a dynamic brand built around the philosophy “Style it. Live it. Show it.”, creating products and experiences that help people express their individuality with confidence. The company blends modern design with practical functionality, focusing on high-quality offerings that fit seamlessly into everyday life. ASTRAUX values innovation, customer satisfaction, and a vibrant team culture that encourages creativity and collaboration. Team members are empowered to take ownership of their work and contribute to a brand that celebrates personal expression.
Role Description
1. On‑site Technical Support
s Provide troubleshooting and repair support for service centers, focusing on complex issues that cannot be resolved by the centers themselves.
s Represent headquarters to handle on‑site customer complaints arising from vehicle faults.
2. Remote Technical Guidance
s Deliver real time technical guidance to the service network via the after sales system, phone, or video, and respond to technical inquiries from service centers.
3. Technical Training
s After receiving headquarters training, independently conduct regular technical training for dealers and service stations, as well as technical induction training for new model launches.
s Provide handson, onsite coaching for technicians during field visits.
4. Technical Feedback
s Prepare technical reports, fault summaries, and resolution plans to support decisionmaking for new vehicle quality improvement.
Qualifications
1. Technical Background
s 3+ years of experience in automotive technical support, dealer service stations, field service, or OEM technical assistance.
s Experience in new energy vehicle (NEV) maintenance is preferred.
2. Technical Skills
s Strong hands‑on ability, capable of independently performing troubleshooting and repairs.
s Proficient in using diagnostic tools, with solid knowledge of diagnostics and repair for battery, motor, and electronic control systems.
s Ability to write technical documentation (e.g., technical bulletins, repair case studies, fault reports).
3. Language
s Able to communicate fluently in technical language with customers (French proficiency is implied for the France market).
4. Other Requirements
s Strong sense of responsibility, stress tolerance, and result‑oriented mindset.
s Adaptable and comfortable with the fast‑paced, dynamic environment of a startup.
