Overview
Store Manager Jobs in Rajasthan, India at Ola Electric
Title: Store Manager
Company: Ola Electric
Location: Rajasthan, India
The Store Manager is a P&L owner and the primary brand ambassador at the store level. This is not a back-office role — you will be on the floor, energising your team, engaging customers, and driving both sales and after-sales performance. You will manage everything from revenue targets and inventory to customer experience and compliance. If you love talking to people, thrive in high-energy environments, and want full ownership from day one, this is your role.
Educational Qualification
- MBA from a reputed institution (Tier 1.5 / Tier 2 colleges encouraged to apply — we value drive over pedigree)
- Freshers (Class of 2024/2025/2026) or candidates with up to 4 years of post-MBA experience
Skills & Competencies
- Exceptional communication and interpersonal skills — you must love talking to people
- Strong stakeholder management ability — comfortable engaging customers, vendors, and internal teams
- High energy, self-starter attitude with the ability to thrive in a fast-paced, ambiguous environment
- Analytical mindset with comfort around P&L, data, and dashboards
- Natural leadership presence and the ability to inspire a diverse store team
- Willingness to travel or relocate to any location across India
Preferred Experience (Not Mandatory for Freshers)
- Prior experience in retail management, automotive sales, consumer durables, or EV industry
- Exposure to after-sales operations or service management is a plus
Key Responsibilities
1. Store P&L & Revenue Management
- Own and drive the store's revenue targets, profitability, and cost efficiency
- Analyse daily/weekly P&L, identify gaps, and implement corrective actions
- Manage store budgets including manpower costs, consumables, and operational expenses
2. Sales Management
- Drive lead-to-sale conversion through floor walks, test rides, and consultative selling
- Monitor market share growth and benchmark against competitor stores in the catchment
- Execute local marketing initiatives and ATL/BTL activations to grow walk-ins
- Track sales pipeline and ensure follow-up discipline across the team
3. After Sales & Service Operations
- Oversee the service function including TAT, Service Delta, Same Day Delivery, and Repeat Repair Rate
- Ensure high NPS and CSAT scores through seamless customer experience
- Manage escalation closure SLAs and resolve customer grievances proactively
- Maintain parts inventory accuracy and ensure zero stockout situations
4. Operational Excellence
- Ensure store upkeep, branding compliance, and audit readiness at all times
- Manage inventory — parts, vehicles, accessories — with zero tolerance for shrinkage
- Drive process adherence across sales, service, and admin workflows
5. People Management
- Lead, motivate, and develop a team of Sales Executives, Service Advisors, and Technicians
- Drive team productivity, manage attendance, and minimise attrition through engagement
- Conduct regular team huddles, performance reviews, and on-the-job coaching
6. Governance & Compliance
- Ensure 100% compliance with company policies, regulatory norms, and audit requirements
- Maintain accurate documentation for sales, service, and financial transactions
