Overview
Sr. Executive – (Service) – For Runner Group – Job ID: 1510291 Jobs in Dhaka, Bangladesh at Bdjobs.com
Title: Sr. Executive – (Service) – For Runner Group – Job ID: 1510291
Company: Bdjobs.com
Location: Dhaka, Bangladesh
Runner Group is looking for Sr. Executive – Service
Job Description / Responsibility
- Conduct field inspections to investigate product and service-related issues.
- Perform root cause analysis (RCA) on failed parts and identify corrective actions.
- Process and submit warranty claims accurately and within stipulated timelines.
- Review and verify warranty claims submitted by dealers to ensure compliance with company policies.
- Coordinate with dealers, service centers, and internal departments regarding warranty-related matters.
- Conduct quarterly audits of warranty failed parts and prepare audit findings reports.
- Monitor warranty performance trends and recommend improvement initiatives.
- Prepare and maintain monthly warranty data, reports, and performance summaries.
- Analyze warranty claim data to identify recurring failures and quality concerns.
- Ensure proper documentation and record-keeping of warranty claims, inspections, and audit reports.
- Provide technical and procedural support to dealers on warranty claim processing.
- Follow up on pending warranty cases and ensure timely resolution.
- Support quality improvement and customer satisfaction initiatives through effective warranty management.
Educational Requirements
- Bachelor of Science (BSc) in Mechanical Engineering
- [Islamic University of Technology, Khulna University of Engineering and Technology, Rajshahi University of Engineering and Technology, Ahsanullah University of Science and Technology, Chittagong University of Engineering and Technology ]students will get preference
- Skills Required: Data Entry – English & Bengali, ERP Software, AUDIT AND INSPECTION, Technical Skills, Working under pressure, Communication and interpersonal skill, Negociation Skill
Experience Requirements
- 3 to 7 year(s)
- The applicants should have experience in the following business area(s): Manufacturing (Light Engineering and Heavy Industry), Automobile, Battery, Storage cell, Tyre manufacturer, Dry cell (Battery), Motor Vehicle body manufacturer, Motor Workshop, Fuel/Petroleum
Additional Requirements
- Compensation & Other BenefitsT/A,
- Provident fund,Tour allowance,Mobile bill,Performance bonus,Insurance,Profit share
- Lunch Facilities: Partially SubsidizeAttractive salary package as per company policy.
- Festival bonuses, provident fund, gratuity & other benefits.
- Friendly and professional working environment.
