Overview
Service Supervisor / Head of Service – Medium commercial vehicles Jobs in Riyadh, Saudi Arabia at Confidential
Title: Service Supervisor / Head of Service – Medium commercial vehicles
Company: Confidential
Location: Riyadh, Saudi Arabia
We are looking for an experienced Service Supervisor / Head of Service to manage service operations for medium commercial vehicles, including buses, trucks, vans, and road sweepers. The role is suitable for a candidate with strong hands-on experience in vehicle service, workshop management, team supervision, customer coordination, and maintenance planning.
Job Purpos
eThe role will be responsible for overseeing the daily service operations, ensuring timely maintenance and repair work, managing technicians, improving workshop productivity, and maintaining high service standards for medium commercial vehicles
.
Key Responsibiliti
- esManage daily workshop and service operations for medium buses, trucks, vans, and road sweeper
- s.Supervise technicians, mechanics, electricians, and service support staf
- f.Ensure preventive maintenance, corrective maintenance, and repair jobs are completed on tim
- e.Monitor vehicle diagnosis, troubleshooting, repair quality, and final inspectio
- n.Plan and allocate jobs to technicians based on priority, skill, and workloa
- d.Coordinate with customers, fleet owners, and internal teams regarding service updates and repair statu
- s.Review job cards, service reports, warranty claims, and repair documentatio
- n.Ensure availability of required spare parts, tools, and workshop equipmen
- t.Monitor workshop productivity, technician performance, and service turnaround tim
- e.Ensure compliance with health, safety, and workshop standard
- s.Handle escalated technical or customer service issue
- s.Support training and development of the service tea
- m.Prepare service reports, KPIs, and operational updates for managemen
t.
Qualifications & Experie
- nceDiploma or degree in Automobile Engineering, Mechanical Engineering, or a related technical fie
- ld.Minimum 7 to 10 years of experience in commercial vehicle service operatio
- ns.At least 3 years of experience in a supervisory or service management ro
- le.Strong experience with medium commercial vehicles such as buses, trucks, vans, and sweepe
- rs.Experience with heavy equipment such as excavators, JCBs, and cranes is not requir
- ed.Good knowledge of vehicle diagnostics, preventive maintenance, repair planning, and workshop operatio
- ns.Strong leadership, communication, customer handling, and problem-solving skil
- ls.Ability to manage a busy workshop and lead a technical team effective
ly.
