Overview
Service Manager Jobs in Clarksburg, WV at Clarksburg Mack Sales & Service
Service Manager
Clarksburg Mack Sales & Service is a full line Mack brand dealer selling, servicing and supporting all trucking needs from hard working class 3 all the way to the heaviest duty class 8 trucks. We offer a safe work environment, competitive pay and a comprehensive benefits package including medical, prescription drug, vision and dental plans, life insurance, employer match 401(k), paid vacation and holidays. Join our team as we continue to grow!
General Description:
As a Service Manager, you will direct an efficient and profitable service department through productive staffing, ensuring internal and external customer satisfaction, process optimization and achievement of objectives.
Responsibilities will include but not be limited to:
- Execute the required standard work to achieve the Service department’s budget initiatives for revenue generation and expense control
- Provide outstanding customer service
- Have clear and concise communication with Service Foremen, Technicians, Advisors, customers, other departments, other locations, OEM’s, etc.
- Listen to and resolve customer complaints regarding services, products or personnel with concern for the customer
- Lead daily huddle and ensure a positive work environment
- Review daily/weekly/monthly reports and review repair orders for invoicing
- Partner with Service Director in development of service programs, campaigns, clinics and other events to drive business into the shop
- Local travel to customer sites to establish and maintain meaningful, long-lasting relationships as a trusted advisor
- Champion employee development by performing performance reviews. Review performance indicators, identify gaps that need attention, define a plan, work together to achieve joint goals
- Develop and maintain a thorough knowledge of products and services provided
- Comply with and enforce OSHA regulations and safety requirements pertaining to the shop
- Perform a variety of manual tasks for extended periods of time, which may include light and heavy lifting, standing, bending, and squatting
Basic Requirements:
- Advanced knowledge of heavy-duty truck repair
- Prior experience as a Service Foreman/Service Manager
- Valid driver’s license and ability to obtain a CDL
- Must be at least 18 years of age
- Candidates must be legally authorized to work in the U.S. without company sponsorship now or in the future
Preferred Qualifications:
- Experience at an OEM dealership
- High School Diploma or GED
- Associate or Bachelor degree in related field
Candidate Criteria:
- Strong oral and written communication ability.
- Commitment to follow all safety procedures and work in a safe manner.
- Must be able to work in a results-oriented, fast-paced environment as part of a team.
- Must be a self-starter and willing to take the initiative, able and willing to work without direct supervision, and be willing to attend appropriate training sessions.
Pay: $60,179.68 – $80,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Retirement plan
- Vision insurance
Work Location: In person
Title: Service Manager
Company: Clarksburg Mack Sales & Service
Location: Clarksburg, WV
Category:
