Overview
Service Manager Jobs in Odessa, TX at Kaige Kubota
Service Manager
Kaige Kubota — Odessa, TX Full-time | On-site Reports to: General Manager
About Us
Kaige Kubota is a Kubota equipment dealership serving the Permian Basin. We’re looking for a Service Manager to lead our service department and keep our customers’ equipment running.
About the Role
The Service Manager oversees day-to-day operations of the service department — technicians, work order flow, quality control, and customer communication — while managing department performance and growing the team’s capabilities. You’ll work closely with the Parts department and General Manager to keep jobs moving efficiently from intake to invoice.
What You’ll Do
- Manage service department staff, including scheduling, workload distribution, and performance
- Oversee work order flow from intake through completion, ensuring accurate time tracking and job costing
- Maintain quality control standards and ensure repairs are done right the first time
- Handle customer escalations and ensure clear communication on repair status and estimates
- Manage warranty claim submissions and documentation for Kubota equipment
- Partner with the Parts Manager to ensure parts availability doesn’t bottleneck repairs
- Track department KPIs (technician utilization, turnaround time, comeback rate) and report on department performance
- Support technician training, certification, and career development
- Maintain a safe, organized shop environment and ensure compliance with safety standards
- Manage service department budget and contribute to annual planning
What We’re Looking For
- 3+ years of experience in a service management or lead technician role, ideally in equipment dealership, heavy equipment, agricultural, or automotive service
- Strong mechanical/technical background — you don’t need to turn wrenches daily, but you need to understand the work well enough to diagnose bottlenecks and support your team
- Experience with a shop management or work order system; DMS experience (CDK, Primus, or similar) a plus
- Proven ability to lead and develop a technician team
- Strong customer service and communication skills
- Kubota or other heavy equipment brand experience strongly preferred
- Comfortable in a fast-paced, hands-on environment
Why Join
- Lead a growing service department at an established, well-regarded dealership
- Direct visibility with ownership and real influence over how the department runs
- Odessa, TX — Permian Basin market with strong, steady demand for equipment service
Work Location: In person
Title: Service Manager
Company: Kaige Kubota
Location: Odessa, TX
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