Overview
Service Director Jobs in Frankfurt, Hesse, Germany at Goldwind
Title: Service Director
Company: Goldwind
Location: Frankfurt, Hesse, Germany
Key Responsibilities:
- Regional Service Leadership & Project Performance:Ensure the high-quality execution of all wind power service projects across Europe, including preventive and predictive maintenance, in line with service contracts.
- Oversee planning, scheduling, resource allocation, risk prevention, EHS compliance, major problem resolution, and project dispute settlement.
- Drive ultimate service profit realization while maintaining controllable risk levels.
- Service Solution Development & Contract Management:Develop competitive regional service solutions tailored to the wind power market.
- Participate in service contract negotiations and facilitate contract finalization in accordance with corporate LOA (Letter of Authorization) requirements.
- Ensure contractual compliance and alignment with Goldwind global service standards.
- Process Optimization & Standardization:Optimize and enhance regional service processes based on global standards.
- Ensure linkage between regional processes and headquarters’ operational procedures.
- Regional Service Network & Resource Management:Establish and maintain a regional service network, including localized spare parts supply chain, subcontractor pool, talent development, and failure component detection/repair capabilities.
- Set and implement regional annual service plans, budgets, and personnel targets.
- Monitor and control service costs in line with corporate budget indicators.
- Customer Relationship Management:Build and maintain strong, trust-based relationships with key customers.
- Promote timely tracking, feedback, and resolution of on-site issues to maximize customer satisfaction and retention.
- Safety & Compliance:Lead safety production management for all service operations in the region.
- Ensure compliance with Goldwind’s Safety Production Responsibility List and local regulatory requirements.
Qualifications & Competencies:
Education & Experience:
- Bachelor’s or Master’s degree in Mechanical/Electrical Engineering, Renewable Energy, or related field.
- Minimum 5 years of experience in the wind power or renewable energy industry.
- Proven track record managing multi-country service operations in Europe or similar regions.
Professional Skills & Competencies:
- Deep understanding of wind turbine operations, predictive and preventive maintenance, and technical problem-solving in the wind power sector.
- Strong commercial acumen with experience in service P&L management, budgeting, and cost optimization.
- Expertise in multi-country project planning, risk management, and cross-functional coordination.
- Excellent leadership, stakeholder management, and customer relationship skills.
- Fluent in English; knowledge of German or other European languages is highly desirable.
- Strong analytical, strategic planning, and decision-making capabilities.
Personal Attributes:
- Results-driven and proactive, with a solution-oriented mindset.
- Able to operate in complex, multi-national environments, balancing operational excellence with customer satisfaction.
- High level of integrity, professionalism, and commitment to safety and quality standards.
