Overview
Service Coordinator Jobs in Kathamaha, Nepal at MV Dugar Auto Division
Title: Service Coordinator
Company: MV Dugar Auto Division
Location: Kathamaha, Nepal
Company Description
MV Dugar Auto Division is a leading mobility provider in Nepal, representing globally recognized brands across two-wheelers, commercial vehicles, tractors, construction equipment, and industrial tires. Through a strong nationwide network, the company offers premium products supported by reliable after-sales service and genuine spare parts. MV Dugar Auto Division focuses on delivering consistent value to customers in both urban and rural markets. Its mission is to provide world-class mobility solutions that contribute to the development of Nepal’s transport, agriculture, and infrastructure sectors. Team members join a growing organization committed to service quality, customer satisfaction, and long-term partnerships.
Role Description This is a full-time, on-site Service Coordinator role based in Pokhara. The Service Coordinator will schedule and manage service appointments, ensuring efficient workflow between customers, technicians, and the service team. This role includes receiving and documenting customer service requests, preparing job orders, and tracking service progress to completion. The Service Coordinator will coordinate parts availability, follow up on pending jobs, and support warranty and after-sales processes in alignment with company standards. The role also involves maintaining accurate service records, preparing basic reports, and collaborating with sales and operations teams to provide a seamless customer experience.
Qualifications
- Strong Service Coordination skills, including scheduling, task follow-up, and job order management.
- Excellent Interpersonal Skills and Communication abilities to interact effectively with customers, technicians, and internal teams.
- Foundational Operations Management and basic Customer Service skills to support efficient workshop and service operations.
- Ability to use office productivity tools (e.g., MS Excel, Word) and basic service management or ERP systems.
- Strong organizational skills, attention to detail, and the ability to handle multiple tasks under time constraints.
- Customer-focused mindset with a professional, calm approach to handling complaints and service issues.
- Prior experience in automotive service, dealership operations, or related coordination roles is an advantage.
- Minimum of a high school diploma; a diploma or degree in Business, Management, or a related field is preferred.
- Comfortable working on-site in Kathamaha with a collaborative and team-oriented attitude.
Candidate Profile:
- Minimum 3–4 years of dedicated experience in a Service Coordination, Service Advisor, or Service Operations role.
- Mandatory experience in the Automobile, Construction Equipment, Commercial Vehicle, or Heavy Equipment industry.
- Strong understanding of service processes, customer handling, and technical coordination.
- Excellent communication, organizational, and problem-solving skills.
- Diploma/Bachelor's Degree in Mechanical Engineering, Automobile Engineering, or a related field preferred.
What We Offer:
- Competitive salary and benefits package.
- Career growth opportunities with a reputed organization.
- Professional and collaborative work environment.
- Continuous learning and development opportunities.
Apply Instructions:
If you have the experience, technical knowledge, and customer-focused mindset to excel in this role, we invite you to become part of our team. Please send your updated CVs to [email protected] or DM to +977 9802537712.
