Overview
Service Advisor Jobs in Jaipur, Rajasthan, India at Auric Motors
Title: Service Advisor
Company: Auric Motors
Location: Jaipur, Rajasthan, India
Company Description Auric Motors Pvt. Ltd., founded in 1995, is a leading Maruti Suzuki dealership group in Rajasthan, serving customers across Jaipur, Jhunjhunu, Churu, Sri Ganganagar, Hanumangarh, and Jodhpur. The company operates an extensive network of 25 Arena and Nexa showrooms, supported by twenty workshops, four True Value outlets, and three Maruti Driving Schools. Auric Motors is committed to delivering an exceptional end-to-end experience, from vehicle purchase to aftersales service. The organization’s growth is driven by a dedicated team focused on raising quality standards and enhancing customer satisfaction. Applicants can expect to join a well-established, customer-centric automotive brand with strong regional presence.
Role Description This is a full-time, on-site Service Advisor role based in Jaipur. The Service Advisor will welcome customers to the service center, understand their vehicle concerns, and create detailed job cards and service estimates. The role involves coordinating service work with technicians, monitoring progress, and ensuring timely delivery of vehicles. The Service Advisor will communicate service recommendations, costs, and timelines clearly to customers, obtain approvals, and handle follow-ups on pending work or future maintenance needs. Daily responsibilities also include managing appointments, maintaining service records, handling basic complaint resolution, and supporting aftersales initiatives to drive customer satisfaction and retention.
Qualifications
- Strong customer-facing skills, including Customer Service and Customer-focused Service capabilities.
- Ability to drive Customer Satisfaction through proactive communication and problem-solving.
- Effective Communication skills for explaining technical information in clear, simple language.
- Experience or understanding of Aftersales processes in the automotive sector.
- Prior experience as a Service Advisor or in a similar customer service role, preferably in automotive.
- Basic knowledge of vehicle systems and routine maintenance services.
- Ability to work on-site in a fast-paced workshop environment and manage multiple customer cases.
- Proficiency in using service management software and maintaining accurate records.
- Minimum of a high school diploma; a degree or diploma in automotive, engineering, or a related field is an advantage.
- Fluency in English and local languages, with a professional and courteous demeanor.
