Overview
Service Advisor Jobs in Calgary, Canada at Kaizen Automotive Group
Position: Service Advisor )
Service Advisor Sunridge Auto is seeking a Service Advisor to serve as the primary liaison between customers and the dealership’s Service Department.
Position Summary The Service Advisor is responsible for understanding customer concerns, accurately documenting service needs, and coordinating with technicians to ensure timely, high‑quality repairs aligned with OEM standards. The role requires strong customer service, effective communication, and the ability to thrive in a fast‑paced automotive environment.
Key Responsibilities Greet customers promptly and professionally, clearly documenting service concerns and vehicle information.
Prepare repair orders and service estimates in accordance with dealership and OEM guidelines.
Communicate recommended services, pricing, and timelines with transparency and clarity.
Coordinate with technicians to ensure accurate diagnosis, timely repairs, and proper documentation.
Provide regular updates to customers and maintain communication throughout the service process.
Review completed work, verify quality, and ensure customer satisfaction prior to vehicle delivery.
Handle customer questions, concerns, and follow‑up needs to support long‑term relationships.
Ensure compliance with warranty requirements, OEM repair procedures, and dealership policies.
Maintain accurate records, reports, and documentation within the DMS and OEM systems.
Support a clean, organized, and safety‑focused service environment.
All other duties as assigned by leadership.
Qualifications Previous experience in an automotive service or customer service role; dealership experience preferred.
Robust understanding of vehicle maintenance and repair terminology.
Excellent communication, customer service, and relationship‑building skills.
Ability to manage multiple tasks and deliver high‑quality service in a fast‑paced environment.
Proficiency with dealership management systems (DMS) and OEM service platforms.
Strong organizational skills and high attention to detail.
Valid driver’s license and clean driving record required.
Automotive or business‑related education or certification is an asset.
Benefits Competitive Compensation
Dental & Extended Health Coverage
Company Pension
Paid Time Off
Life & Disability Insurance
Employee & Family Assistance Programs
Vehicle Purchase & Service Discounts
Paid Professional Development
Company‑Wide Appreciation Events
And SO MUCH MORE!
Salary: CAD $48,000.00 – CAD $80,000.00 per year.
#J-18808-Ljbffr
Title: Service Advisor
Company: Kaizen Automotive Group
Location: Calgary, Canada
Category:
