Overview
Service Advisor Jobs in Greater Calgary Metropolitan Area at South West Bulk Express Inc
Title: Service Advisor
Company: South West Bulk Express Inc
Location: Greater Calgary Metropolitan Area
Fleet Service Advisor – Heavy Duty Shop Operations
Full-time | Calgary, AB
Keep the Shop Moving. Keep Drivers Updated. Own the Work Orders.
South West Bulk Express Inc. is growing, and our Calgary maintenance operation plays a major role in keeping our fleet moving across Western Canada and the Northern United States.
We are not looking for someone to simply sit at a desk and enter information. We are looking for a highly organized, hands-on Fleet Service Advisor who can help control the daily flow of our maintenance shop, create and manage work orders, communicate with drivers, support technicians, and make sure repairs are followed through from start to finish.
This role is ideal for someone with experience as a:
- Service Advisor
- Service Writer
- Shop Coordinator
- Parts Advisor
- Fleet Coordinator
- Dispatcher with maintenance experience
- Someone who understands how a busy truck and trailer repair shop should run
The Challenge
In a busy fleet operation, small communication gaps create big problems.
A truck comes in. A driver reports an issue. A technician starts a job. Parts are needed. Dispatch needs updates. The work order needs to be tracked properly.
If nobody owns that flow, the shop slows down and trucks stay parked longer than they should.
Your job will be to help keep that flow organized.
You will work closely with technicians, parts, drivers, dispatch, and leadership to ensure repairs are created, assigned, tracked, updated, and completed properly.
If you are organized, calm under pressure, strong with follow-up, and comfortable working in a shop environment, you can make a major impact here.
What You’ll Own
In this role, you will be responsible for helping manage the daily flow of repair work through the shop.
Responsibilities include:
- Create, update, and close repair work orders
- Help prioritize daily shop work based on safety, urgency, downtime, and operational needs
- Monitor shop workflow and track repair progress throughout the day
- Communicate repair status updates to drivers, dispatch, and leadership
- Ensure technicians are clocking in and out of jobs properly in TechMetric or other shop management software
- Follow up on incomplete work orders, missing notes, and delayed repairs
- Help coordinate breakdowns and driver repair requests on the road
- Work with the parts team to ensure parts are ordered, available, and staged for jobs
- Escalate repair delays, parts issues, technician concerns, or urgent breakdowns quickly
- Support CVIPs, preventative maintenance, trailer repairs, and truck repairs
- Help create better structure, accountability, and communication inside the shop
Schedules We Are Hiring For
We are looking to fill multiple schedule options, including:
- Weekday daytime shifts
- Weekday evening shifts
- Weekend daytime shifts
The exact schedule will depend on experience, availability, and operational needs. Applicants must be comfortable working in a fleet maintenance environment where coverage and communication are important.
Paid Trial Day
As part of our hiring process, selected candidates may be invited to complete a paid trial day.
This gives both the candidate and our team a chance to see how the role works in a real shop environment.
During the paid trial day, candidates may:
- Observe shop workflow
- Assist with work order tracking
- Communicate with drivers and technicians
- Learn the pace and expectations of the position
- Get a better understanding of how our maintenance operation runs
The trial day is paid and is intended to help ensure the role is a good fit for both sides before moving forward.
What Success Looks Like in the First 90 Days
Within the first 90 days, you will help:
- Improve work order accuracy and completion
- Ensure repair priorities are clear each day
- Improve communication between shop, drivers, dispatch, and leadership
- Increase technician compliance with TechMetric/job tracking
- Reduce confusion around open jobs, repair status, and parts availability
- Help create a smoother daily workflow in the shop
- Support stronger follow-up on breakdowns and urgent repairs
What Success Looks Like in the First Year
By the end of the first year, you will help build a more organized and accountable maintenance operation by:
- Improving work order flow and repair tracking
- Supporting better technician productivity through clearer job assignments
- Reducing delays caused by poor communication or unclear priorities
- Helping improve preventative maintenance scheduling and follow-up
- Supporting a smoother parts-to-repair process
- Helping build consistent shop processes that support growth
- Becoming a key communication link between drivers, dispatch, technicians, parts, and leadership
Who We Want
We are looking for someone who is:
- Highly organized and detail-oriented
- Strong with communication and follow-up
- Comfortable working in a busy truck, trailer, or equipment repair environment
- Able to manage multiple priorities at once
- Confident speaking with technicians, drivers, dispatch, vendors, and leadership
- Comfortable using computers and shop management software
- Willing to learn TechMetric or similar software quickly
- Calm under pressure when breakdowns or urgent repairs come up
- Focused on solving problems instead of passing them off
- Reliable, accountable, and consistent
Experience in heavy-duty trucking, trailer repair, fleet maintenance, dealership service, parts, dispatch, or service writing is strongly preferred.
Compensation & Benefits
We offer:
- Competitive salary based on experience
- Paid trial day for selected candidates
- Benefit plan
- Vacation pay
- Modern Calgary maintenance facility
- Stable, long-term opportunity with a growing company
- Opportunity to grow with the maintenance department as the company expands
Why This Role Is Different
This is not a slow front-counter service role.
You will be directly involved in the daily operation of our fleet maintenance shop. Your work will directly affect:
- How quickly trucks and trailers are repaired
- How well technicians are organized
- How clearly drivers and dispatch are updated
- How accurately work orders are completed
- How smoothly the shop runs each day
If you like being in the middle of the action, keeping things organized, and making sure work actually gets completed, this role is for you.
This Role Is Not for Everyone
This is not the right fit if you are looking for:
- A slow pace
- Minimal responsibility
- No accountability
- A role where someone else chases the details
- A job where problems can be ignored
- If you want to help keep a growing fleet moving, take ownership of shop flow, and become a key part of a high-performing maintenance operation, this is your opportunity.
