Overview
Senior/ Service Engineer (YAMAHA)- For ACI Motors Limited- Job ID: 1473262 Jobs in Dhaka, Bangladesh at Bdjobs.com
Title: Senior/ Service Engineer (YAMAHA)- For ACI Motors Limited- Job ID: 1473262
Company: Bdjobs.com
Location: Dhaka, Bangladesh
ACI Motors Limited is looking for Senior/ Service Engineer (YAMAHA)
Job Description / Responsibility
Yamaha Motorcycles Bangladesh is hiring after sales service engineers who will be working in FIELD level service and act as the in-charge of a territory/area to ensure customer satisfaction, dealer`s service operations management as well as spare parts sales in territory level.
Key Responsibilities –
- Frequent visit & monitor after sales service operations for multiple YAMAHA service center/ dealer service centers/ authorized service centers to ensure standard service operations at territory level.
- Train the technicians and proper guidance to meet the service quality of YAMAHA.
- Regular visit and manage spare parts dealer/ retail shops in territory to ensure availability & target of spare parts sales.
- Manage critical customers/complaints, ensure customer`s feedback on after sales service and take corrective actions to increase Customer Satisfaction Index (CSI) of the territory/area.
- Organize service campaigns to increase spare parts sales, retain/recover lost customers.
- Gather territories` after sales service data, analyze, take corrective actions and reporting to Head Office.
- Coordinate with head office for technician training, Spare Parts supply and billing process.
Educational Requirements
- Bachelor of Science (BSc) in Mechanical Engineering
- Bachelor of Science (BSc) in Industrial Eng & Production
- [Rajshahi University of Engineering and Technology, Chittagong University of Engineering and Technology, Ahsanullah University of Science and Technology, Military Institute of Science and Technology (MIST), American International University Bangladesh ]students will get preference
- Skills Required: Campaign Management, Automobile maintenance, Community Engagement, Negotiation
Experience Requirements
- 2 to 5 year(s)
- The applicants should have experience in the following business area(s):
- Automobile
Additional Requirements
- Strong understanding of automobile and spare parts.
- Ability to drive Motorcycle.
- Passionate about motorcycles and association with riding communities.
- Flexibility to frequent travel within the assigned Territory/Area.
Job Location
Anywhere in Bangladesh
