Overview
Senior Manager, Fixed Operations (Fleet Asset and Claims Recovery) Jobs in United States at Zeeba Automotive Group
Title: Senior Manager, Fixed Operations (Fleet Asset and Claims Recovery)
Company: Zeeba Automotive Group
Location: United States
Senior Manager, Fixed Operations (Fleet Asset and Claims Recovery)
Reports To: VP, Fleet Operations
Status: Full-Time Exempt
Location: Remote (United States), with the ability to travel up to 50% to vendor locations, operational sites, repair facilities, auctions, and storage facilities.
Travel will include periodic visits to repair facilities, body shops, auctions, storage partners, and operational locations to support vendor oversight, fleet readiness, and asset protection initiatives.
Compensation Range: $120,000 – $145,000 plus performance bonus
Position Summary
Zeeba operates a growing national fleet of commercial vehicles across multiple U.S. markets.
The Senior Manager, Fixed Operations is responsible for fleet readiness, maintenance strategy, repair quality, damage adjudication, claims recovery, vendor performance, reconditioning oversight, and asset value protection across Zeeba's fleet. This role protects and recovers asset value throughout the vehicle lifecycle while improving fleet readiness, reducing downtime, controlling repair costs, and maximizing recovery opportunities.
This is not a traditional maintenance manager role. The successful candidate will combine fleet operations expertise, collision repair knowledge, claims management experience, vendor accountability, and asset management discipline.
This role will partner closely with Fleet Operations, Finance, Customer Experience, Remarketing, insurance partners, and vendor networks to drive operational and financial performance across the fleet.
Primary Areas of Ownership
- Fleet Readiness and Asset Performance
- Vehicle Damage Assessment and Claims Recovery
- Vendor Performance and Network Management
- Asset Protection and Remarketing Support
- Budgeting, Reporting, and Continuous Improvement
Key Responsibilities
- Establish fleet maintenance standards, repair approval thresholds, and preventive maintenance programs.
- Review repair estimates, supplements, invoices, and damage reports.
- Evaluate repair versus replacement recommendations.
- Identify excessive labor, inflated parts pricing, duplicate charges, and poor repair quality.
- Oversee insurance claims, customer damage recovery, subrogation, warranty recovery, and total loss recommendations.
- Partner with carriers, adjusters, body shops, repair facilities, and third-party administrators.
- Approve, onboard, evaluate, suspend, and offboard vendors as needed to protect quality and cost.
- Establish vendor scorecards measuring quality, cost, responsiveness, and cycle time.
- Consolidate vendor spend and develop preferred vendor programs.
- Conduct vendor audits and site visits.
- Own vendor performance reviews and corrective action plans for underperforming vendors.
- Direct fleet readiness initiatives and reduce shop hold inventory.
- Oversee vehicle reconditioning standards supporting rental and remarketing operations.
- Monitor OEM recalls and maximize warranty recovery opportunities.
- Prepare budgets, operational reviews, KPI reporting, and executive updates.
- Identify cost reduction opportunities and lead continuous improvement initiatives.
Vehicle Damage Evaluation and Claims Adjudication
- Assess vehicle damage using photos, estimates, inspections, telematics data, and in-person evaluations.
- Determine appropriate repair scope and challenge unsupported repair recommendations.
- Evaluate repair quality and identify poor prior repairs.
- Negotiate estimates and supplements where appropriate.
- Support total loss decisions, salvage disposition recommendations, and recovery strategies.
- Develop standards for repair approvals and damage classifications.
Key Performance Indicators
- Fleet readiness percentage
- Vehicle downtime
- Days in shop
- Repair cycle time
- Recovery yield across insurance, customer, warranty, and subrogation
- Open recovery aging
- Vendor scorecard performance
- Comeback and rework rate
- Cost variance versus benchmark
- Warranty recovery dollars
- Recall completion percentage
- Cost per vehicle per month net of recovery
- Remarketing value recovery
Requirements and Qualifications
Education
Bachelor's degree preferred in Business, Operations, Automotive Management, Finance, Risk Management, or a related field. Equivalent fleet and automotive operations experience will be considered.
Experience
- 8+ years in fleet operations, automotive operations, collision repair, claims management, or fixed operations.
- 5+ years of leadership experience.
- Experience across fleet, rental, leasing, transportation, collision repair, or insurance-related operations.
- Ability and willingness to travel up to 50% nationally.
Preferred Background
- Fleet operations leader
- Rental fleet operations leader
- Fleet claims manager
- Collision center manager
- Body shop operations manager
- Insurance adjuster with vehicle damage expertise
- Vehicle damage appraiser
- Fixed operations leader
Technical Knowledge
- Collision repair estimating and supplements
- Insurance claims handling and subrogation
- Vehicle valuation and total loss analysis
- Repair quality assessment
- Mechanical repair fundamentals
- Vendor management and operational analytics
Compensation and Benefits
- Compensation range of $120,000 to $145,000
- Annual performance bonus up to 20%
- Equity participation opportunities based on company programs and role level
- 100% employer-paid health insurance for employees, with dependent coverage available
- Paid time off and company holidays
- Travel reimbursement
