Overview
Senior Customer Success Manager – Dealer Operations Jobs in Plano, TX at CarWire
Title: Senior Customer Success Manager – Dealer Operations
Company: CarWire
Location: Plano, TX
About CarWire
CarWire is an automotive fintech startup focused on recovering dealer capital at scale.
We automate lien payoffs, floorplan submissions, and fund recovery — processes that dealership controllers are currently managing manually across portals, spreadsheets, and systems with limited visibility.
CarWire is a fast-growing startup scaling toward enterprise dealer groups.
About the Role
We are looking for a Senior Customer Success Manager – Dealer Operations to own the full dealership journey with CarWire.
This role is responsible for the seamless transition from Sales to Operations — including integration setup, onboarding, training, and long-term adoption of the platform.
This is a hands-on, high-impact role at an early-stage company. You’ll need to be comfortable rolling up your sleeves and building as you go.
This is not a narrow onboarding or support role — it is the core operational function driving dealer success.
What You’ll Do
• Own the full dealer lifecycle from contract to active usage
• Lead handoffs from Sales and manage onboarding + training
• Configure integrations, ACH parameters, lender protocols, and workflows
• Drive adoption across dealer accounts and identify friction points early
• Train CFOs, Controllers, Office Managers, and Title Clerks across workflows
Who You Are
• You don’t wait for direction — you figure it out and move
• Experienced in dealership operations, automotive software, or fintech workflows
• Strong background in dealership accounting (preferred)
• Highly organized and detail-oriented across multiple accounts
• Technically fluent with systems, integrations, and data workflows
• Deep understanding of floorplan, reconciliations, and month-end close
• Familiar with DMS platforms (CDK, Reynolds & Reynolds, DealerSocket, etc.)
• Strong communicator who can train and influence operational behavior
• Resourceful problem-solver comfortable navigating ambiguity
• Curious, proactive, and committed to delivering a high-quality dealer experience
Why CarWire
• Be a foundational team member at a high-growth fintech startup
• Work in a fast-paced environment where your ideas matter
• Help build and scale something from the ground up
• Join a team focused on innovation, execution, and impact
Compensation
Competitive and commensurate with experience.
A bonus structure will be introduced as the company scales.
