Overview
Senior Customer Service Advisor Jobs in Worcester, England, United Kingdom at Edwards Motors
Title: Senior Customer Service Advisor
Company: Edwards Motors
Location: Worcester, England, United Kingdom
Senior Service Advisor – Edwards Motors
We are looking for an experienced and professional Senior Service Advisor to join the team at Edwards Motors, a long-established, family-owned dealership.
This is a full-time, permanent position offering a salary of £27,000 – £32,000 per year.
The Role
As a Senior Service Advisor, you will play a key role in the day-to-day running of the service department, ensuring a smooth and professional experience for every customer.
You will be responsible for managing customer interactions, coordinating workshop activity, and maintaining high standards of communication throughout the service process.
You will also support the wider team and deputise for the Service Manager when required.
Key Responsibilities
Checking vehicles onto site and managing bookings
Allocating and checking loan vehicles in and out
Entering and managing jobs on the dealer management system
Monitoring the progress of all work in the workshop
Liaising with customers throughout the repair and service process
Providing clear and accurate descriptions of work completed
Supporting the Service Manager and deputising in their absence
Working Hours
Monday to Friday: 8:00am – 6:00pm
1 in 3 Saturdays: 8:00am – 3:00pm
About You
To be considered for this role, you must have:
Previous experience working within a main dealer environment
At least 1 year experience as a Service Advisor
You will also be:
Organised and able to manage multiple tasks effectively
Professional and confident when dealing with customers
A strong communicator with excellent attention to detail
Reliable, proactive, and a team player
What We Offer
£27,000 – £32,000 per year
Full-time, permanent position
Free on-site parking
Supportive working environment within a well-established family business
