Overview
Retail Assistant Jobs in Windhoek, Khomas, Namibia at Vivo Energy
Title: Retail Assistant
Company: Vivo Energy
Location: Windhoek, Khomas, Namibia
The purpose of this role is to provide strategic, operational, and administrative support to the Retail business unit, ensuring seamless sales execution, process improvements, and cross-functional collaboration. This role plays a key part in customer engagement, compliance, performance monitoring, and the effective implementation of business initiatives
Principal Accountabilities
Strategic & Operational Support
- Support execution of Retail business strategies and monitor progress against operational KPIs
- Coordinate cross-functional collaboration with internal stakeholders (Customer Service Centre, Finance/Credit, etc.) on behalf of the sales team
- Maintain high standards of business integrity aligned with corporate principles and policies
- Contribute to annual business planning through accurate retail and operational data gathering and validation
- Participate in relevant training programs to support professional development
Project Management
- Lead or support key internal projects such as customer data management, HSSEQ reporting, and contract management
- Assist and lead implementation of strategic initiatives and digital tools (e.g., Winshuttle/SAP account creation)
- Coordinate and track Retail sales team deliverables including meetings, travel, and administrative logistics
Process Improvement & Compliance
- Ensure compliance with VE Namibia Credit Policy, including managing overdue debts, ADL (Average Days Late), and bad debt risks
- Act as HSSEQ focal point, compiling monthly reports and ensuring safety standards
- Manage purchase requisitions and procurement processes aligned with company policies
- Support contract compliance through timely execution and monitoring of agreements
Administrative Oversight
- Maintain customer contract registers ensuring agreements are valid, signed, and filed
- Conduct customer data checks and assist in pricing, credit, and KYC processes
- Prepare and distribute reports, dashboards, and meeting minutes with clear follow-up tracking
- Manage filing systems, shared drive compliance, and support audits
- Oversee procurement processes (POs and PRs), document control, and filing
Internal Communication & Stakeholder Engagement
- Act as a liaison between Retail sales and other departments to ensure smooth communication
- Represent the sales team in interactions with HR, Finance, and IT when necessary
- Support customer engagement strategies and maintain key account relationships
- Provide operational support for B2B and B2C departments during high workloads or absences
Performance Monitoring
- Provide monthly OPEX variance analysis (budget vs actual)
- Participate in annual planning exercises
- Consolidate sales data and performance metrics for decision-making
- Maintain reporting on financial and operational performance (customer statements, rebates, invoices, claims)
- Monitor Retail KPIs including environmental risk assessments (NERA), ECCs, and HSSEQ tracking
Requirements
- Postgraduate degree in Marketing, Business Administration, or Business related
- Minimum 3 years of proven retail experience, including marketing and sales in a commercial environment
- Valid driver's license is required
- Proficient in MS Office (Excel, Word, PowerPoint), Outlook, and SAP
- Able to work independently under pressure
- Passion for customer service and stakeholder engagement
- Strong communication and problem-solving skills
Closing date: 09 July 2026
