Overview
Remote Technical Support Specialist Jobs in Diemen, North Holland, Netherlands at XPENG
Title: Remote Technical Support Specialist
Company: XPENG
Location: Diemen, North Holland, Netherlands
Introduction
The Remote Technical Support Specialist will play a key role in supporting our call center, dealer network, and customers by remotely diagnosing vehicle issues, supporting Over-The-Air (OTA) functions, analyzing telematics data, and coordinating technical escalations with engineering and aftersales teams
.This role combines advanced EV technical knowledge with customer-oriented communication and remote troubleshooting capabilities. This position is based at XPENG Europe Headquarters in Amsterdam and requires full-time onsite presence. Remote or hybrid working arrangements are not applicable for this role
.
Key Responsibiliti
esRemote Technical Suppo
- rtPerform remote diagnosis and troubleshooting of XPENG vehicles using telematics and diagnostic platfor
- msAnalyze vehicle fault data, logs, DTCs, OTA status, and customer-reported sympto
- msSupport customers and dealers wit
- h:OTA updat
- esConnectivity issu
- esCharging concer
- nsADAS/XPILOT aler
- tsInfotainment and app pairing issu
- esVehicle software anomali
- esExecute remote actions where applicab
- leSupport call center agents with technical expertise and escalation handli
- ngProvide clear technical guidance and troubleshooting procedur
- esAssist in reducing unnecessary workshop visits through remote resoluti
- onSupport dealerships with pre-diagnosis and technical guidance before workshop visi
- tsEscalate complex cases to engineering teams when requir
- edCollect and document software bugs, recurring technical concerns, and field quality issu
- esParticipate in root cause investigations and continuous improvement activiti
es
Required Qualificati
onsTechnical Competenc
- iesStrong understanding
- of:Electric vehicle syst
- emsHigh-voltage syst
- emsVehicle diagnost
- icsTelematics and connectiv
- ityADAS syst
- emsOTA software proces
- sesExperience with OEM diagnostic platforms and remote troubleshooting to
- olsAbility to interpret DTCs, logs, and technical d
ataExperie
- nceMinimum 3–5 years experience in automotive technical support, diagnostics, or workshop operati
- onsExperience within EV or connected vehicle environments prefer
- redExperience working with OEM systems and technical case management platforms prefer
redCommunication Ski
- llsStrong customer-oriented mind
- setAbility to explain technical matters clearly to non-technical audien
- cesProfessional communication skills with dealers, call centers, and engineering te
- amsAbility to work in a fast-paced and international environm
ent
Preferred Qualificat
- ionsExperience with remote diagnostics or telematics platf
- ormsMultilingual capabilities are considered a strong advan
- tageExperience with analytics platforms is a
plus
