Overview
Remote/Hybrid Customer Service Position Jobs in United States at Resonance CX Partners
Title: Remote/Hybrid Customer Service Position
Company: Resonance CX Partners
Location: United States
Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.
Employer Industry: Automotive and Outdoor Protection Products
Why Consider This Job Opportunity
- Competitive benefits package including medical, dental, and vision coverage
- 401(k) Retirement Plan with employer matching
- Generous paid time off policy starting at 80 hours in the first year, increasing to 120 hours in the second year
- Opportunities for career advancement and educational tuition reimbursement
- Hybrid work model with flexibility to work in-office just one day per week
- Profit-sharing plan available for all active team members
What To Expect (Job Responsibilities)
- Manage customer interactions regarding order placement, pricing, delivery quotes, and general product information
- Perform data entry and respond to customer inquiries via phone, chat, and email
- Follow up on expedite orders and monitor shipment statuses
- Investigate and resolve issues related to mis-shipments or shortages, initiating the returns process as needed
- Provide support throughout the East Coast Call Center as needed
What Is Required (Qualifications)
- High school diploma or GED
- 1 to 3 months of related work experience or on-the-job training
- Proficient in Microsoft Word and Excel
- Excellent written and oral communication skills
- Strong attention to detail and organizational skills
How To Stand Out (Preferred Qualifications)
- Previous experience in customer service or a related field
- Familiarity with order management systems or inventory control processes
- Ability to work effectively in a fast-paced environment
- Problem-solving skills and the ability to think critically under pressure
#AutomotiveIndustry #CustomerService #CareerAdvancement #HybridWork #EmployeeBenefits
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."
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