Overview
Purchasing Support Specialist Jobs in Riyadh, Riyadh, Saudi Arabia at autobia | أوتوبيا
Title: Purchasing Support Specialist
Company: autobia | أوتوبيا
Location: Riyadh, Riyadh, Saudi Arabia
We are looking for a Purchasing Support Specialist to join the Autobia team. This role owns the end-to-end resolution of customer complaint tickets related to purchases — coordinating between customers, suppliers, and internal teams to ensure every issue is resolved accurately, efficiently, and with a high level of customer satisfaction.
Key Responsibilities:
- Receive, respond to, and manage customer complaint tickets related to purchases — ensuring timely first response and full resolution within defined SLAs.
- Communicate with suppliers to resolve purchase-related issues including missing items, incorrect products, defects, and delivery delays.
- Collaborate with cross-functional teams — Sales, Procurement, Warehouse, and Finance — to escalate and resolve customer cases efficiently.
- Accurately document complaint details, actions taken, and resolutions to maintain a clean and auditable case record.
- Monitor outstanding cases, ensure timely follow-up, and track KPIs including ticket resolution time, first response time, and customer satisfaction score.
Qualifications:
- 1–2 years of experience in customer service, customer support, or a complaint-handling role.
- Strong written and verbal communication skills with a customer-first approach.
- Proficiency in ticketing systems and Microsoft Office.
- Strong problem-solving skills with the ability to coordinate across multiple stakeholders simultaneously.
- Organized, detail-oriented, and able to prioritize under pressure.
- Patient and professional — handles complaints with empathy and composure.
Nice to Have:
- Experience in e-commerce, retail, or automotive spare parts environments.
- Familiarity with ERP or CRM platforms.
- Arabic fluency.
