Overview
Passenger Vehicle Autobody Service Advisor – Gauteng, Northern Suburbs Jobs in Johannesburg, Gauteng, South Africa at ExecutivePlacements.com
Title: Passenger Vehicle Autobody Service Advisor – Gauteng, Northern Suburbs
Company: ExecutivePlacements.com
Location: Johannesburg, Gauteng, South Africa
Recruiter:
Select Motor Recruitment
Job Ref:
JHB000834/DP
Date posted:
Thursday, May 21, 2026
Location:
Johannesburg, South Africa
SUMMARY:
Remuneration: R20 000 net + provident fund
Purpose Of The Job:
Our client, a well-established autobody repair centre, is seeking an experienced and customer-focused Service Advisor to join their professional team. This opportunity is ideal for an energetic individual with a solid understanding of automotive repair processes and a passion for delivering exceptional customer service.
The successful candidate will act as the primary liaison between customers and the workshop, ensuring a seamless service experience from initial booking through to vehicle collection and follow-up. The role requires a highly organised professional who can effectively manage customer expectations, coordinate workshop activities, and contribute to the overall efficiency and profitability of the business.
POSITION INFO:
Responsibilities:
- Manage the complete customer service journey within the workshop and repairs department
- Liaise with customers regarding repairs, quotations, parts availability, and progress updates
- Follow up on current and future repair orders, parts requirements, and workshop scheduling
- Build strong customer relationships by delivering a professional and positive service experience
- Identify upselling opportunities for additional repairs, labour, and parts sales
- Handle customer concerns, complaints, and queries efficiently and professionally
- Provide customers with alternative repair solutions and pricing options where applicable
- Coordinate with workshop foremen and technicians to optimise workshop capacity and scheduling
- Utilise various communication channels including telephone, email, bookings, and face-to-face interactions
- Conduct post-service follow-ups to ensure customer satisfaction and encourage repeat business
- Maintain accurate workshop and customer records and perform all related administrative duties
- Support the dealership’s service image and customer retention initiatives
Requirements:
- 2–3 years’ proven experience as a Service Advisor within an automotive dealership or preferably autobody environment
- Strong knowledge of vehicle repair procedures, automotive parts, and workshop terminology
- Punctual
- Excellent communication and customer service skills
- Ability to multitask and perform effectively in a busy, deadline-driven environment (calls, handovers, deliveries)
- Experience working on TMS and/or Audatex systems advantageous, as well as (AudaWatch, Outsurance portal, Discover Portal or any other relevant systems/platforms used in the costing/claims environment)
- Additional customer service or technical training beneficial
- Automotive industry experience is essential
- Professional, mature, and customer-focused approach
Please note only candidates with the required experience will be contacted and considered. If you are not contacted within 14 days from application, kindly consider your application as unsuccessful.
Applications will only be considered from candidates who meet the specified criteria as per the job spec. If you do not meet the requirements, Select Motor Recruitment reserves the right not to respond to your application.
Applications should be submitted no later than 2 weeks from advertising.
