Overview
Parts Assistant Manager Jobs in Garden Grove, CA at Volkswagen of Garden Grove
Title: Parts Assistant Manager
Company: Volkswagen of Garden Grove
Location: Garden Grove, CA
Responsibilities
MUST HAVE PARTS COUNTER EXPERIENCE AT THE DEALERSHIP LEVEL
- Back Counter Lead
- Quote service estimates in 15 minutes or less
- Communicate with Service correct ETAS on parts
- Meet & assist the customers in a courteous and professional manner providing them with the information they need
- Answer telephone calls promptly and provide professional service ensuring the customer's needs are met
- Ensure that incoming inventory is stocked in the correct location
- Maintain the parts department in a clean & organized matter
- Demonstrate behaviors consistent with the Company's values in all interactions with customers, co-workers & vendors
- Report inventory issues to management
- Ability to lift 50 lbs, if more ask for assistance
Qualifications
- Volkswagen or Audi experience a big plus
- CDK, ETKA, OPStrax, XTIME, OE Collision Link and Parts on Command are used daily, so any and all knowledge are a plus
- Excellent customer service skills
- Attention to detail & memorization
- Professional appearance & work ethic
- Ability to work well in a process driven environment
Work shift will be Monday through Friday with rotating Saturdays. When you work a Saturday, you will have a day off the prior week. Saturday hours are 8am to 4pm.
Depending on experience there are 3 shifts.
730am to 430pm
8am to 5pm
9am to 6pm
You must be open to all at this time.
