Overview
New Car Finance Specialist Jobs in Brisbane, Queensland, Australia at CarExpert.com.au
Title: New Car Finance Specialist
Company: CarExpert.com.au
Location: Brisbane, Queensland, Australia
Who is CarExpert?
CarExpert's purpose is to make buying the right new car quicker and easier, supported by our vision to be APAC's leading new car marketplace, enabling confident ownership decisions.
As the largest automotive content publisher in Australia (both written and video), millions of consumers rely on our independent, industry-leading voice to inform their new car purchases each month through our valuable tools, reports, news, car reviews, comparisons, videos and more.
We are continuing an ambitious transformation to develop transactional products that help facilitate the purchase of new cars. Aided by a team of passionate car experts and a detailed strategy with a clear purpose, we are continuing to experience rapid growth and investing heavily to achieve our vision.
About the role
As a New Car Finance Specialist, you'll be responsible for helping high-intent, ready-to-buy new car customers, both consumers and business clients, secure tailored vehicle finance solutions, along with competitive insurance options to deliver a seamless, end-to-end car buying experience.
In this role, you'll work closely with our in-house New Car Specialists and trusted dealer network, handling qualified, warm leads as well as web-generated asset finance enquiries.
You'll play a key role in converting demand into funded outcomes while ensuring customers feel informed, supported, and confident throughout the process.
Key Responsibilities
- Answer inbound and make outbound finance calls to in-market, ready-to-buy CarExpert customers.
- Manage and convert qualified finance leads.
- Build rapport and deliver an exceptional customer experience from first contact through to settlement.
- Provide tailored finance solutions across consumer (regulated) and commercial (unregulated) asset finance products.
- Offer comprehensive car insurance solutions where appropriate.
- Accurately assess customer needs, gather supporting documentation, analyse scenarios, and submit applications via approved aggregator platforms.
- Maintain a strong understanding of lender policies, rates, and credit criteria to ensure best-fit product recommendations.
- Deliver consistent, high-quality service throughout the entire finance and insurance lifecycle, including post-settlement follow-up.
- Ensure full compliance with NCCP, Privacy, AML, and Insurance regulations, including required disclosures and documentation.
- Collaborate closely with sales and operations teams to support an integrated, customer-first experience.
- Proactively manage your pipeline to meet individual and team KPIs, including application volumes, approval rates, and settlement outcomes.
Education, Experience & Skills
- Ability to obtain accreditations with all required asset finance lenders.
- 2 to 4 years' experience (at a minimum) specifically in asset finance broking.
- Certificate IV in Finance and Mortgage Broking, desirable.
- Strong knowledge of consumer and commercial lending products, lender processes, and approval criteria.
- Willingness to obtain insurance qualifications.
- Proven ability to quickly build trust and rapport with customers.
- Comfortable working in a digital-first, fast-paced environment using CRM systems and finance application platforms.
- Strong organisational and time-management skills, with the ability to manage a high-quality inbound lead flow.
- A proactive, solutions-focused mindset with a genuine commitment to delivering value for customers.
Why should you join our team?
- Join a high-performing, collaborative team that genuinely enjoys working together.
- Work in a business where finance, sales, and operations collaborate closely and share knowledge daily.
- Enjoy a culture that values professionalism, autonomy, and results.
- Build long-term success with quality work, quality leads, and a genuinely enjoyable workplace.
- We live and breathe our values – Pick Up a Broom; Fail Fast, Be Nimble; Be Real; Have a Wheelie Good Time & Stay Hungry!
