Overview
Japan Tailor Made Specialist Jobs in Tokyo, Japan at Ferrari
Title: Japan Tailor Made Specialist
Company: Ferrari
Location: Tokyo, Japan
Position Overview:
The Ferrari Atelier and Tailor Made Specialist plays a crucial role in guiding clients through the car configuration process and order management, ensuring their vision is brought to life with precision and excellence. This position requires a deep understanding of Ferrari's offerings, exceptional interpersonal skills, and strong analytical abilities. The role involves managing Atelier and Tailor Made configurations and orders, which sit at the pinnacle of the Personalization program of Ferrari, providing these top clients with bespoke customization options, but also analyzing dealer and market performance to meet targets.
Key Responsibilities:
- Assist clients in the car configuration process of Atelier & Tailor Made orders, providing expert advice and guidance to ensure their preferences and requirements are met and executed.
- Develop a thorough understanding of Ferrari's product range, customization options, and the latest trends in automotive design.
- Build and maintain strong relationships with clients, understanding their needs and preferences to deliver personalized service.
- Utilize analytical skills to interpret client feedback and make informed recommendations.
- Demonstrate full proficiency in the Office Suite, particularly Excel, to manage and track configurations, client interactions, and other relevant data.
- Collaborate with internal teams to ensure seamless execution of client configurations and delivery of vehicles, but also related marketing events.
- Analyze dealer and market performance, providing insights and recommendations to improve sales and meet targets.
- Stay updated on industry developments and Ferrari's new offerings to provide clients with the most current information. Maintain close contact with HQ Team in Maranello for additional training and catalogue updates.
Qualifications
- Bachelor's degree in Business, Marketing, Automotive Engineering, or a related field.
- Proven experience in a customer-facing role, preferably within the luxury industry, managing bespoke customization orders.
- Passion for luxury cars and a deep appreciation for Ferrari's brand and heritage.
- Strong analytical skills and attention to detail.
- Excellent communication skills, able to cater to an international clientele. English is mandatory, and additional languages are a plus (Korean and Chinese/Taiwanese Mandarin).
- Ability to understand and relate to clients, providing exceptional service and building lasting relationships.
Personal Attributes:
- Highly motivated and enthusiastic about delivering top-tier customer experiences.
- Strong problem-solving skills and the ability to think creatively.
- Ability to work independently and as part of a team.
- Flexibility to travel nationally and also internationally for brief periods of time
