Overview
Head of Aftersales – Automotive Jobs in Zürich Metropolitan Area at KeyPartners
Title: Head of Aftersales – Automotive
Company: KeyPartners
Location: Zürich Metropolitan Area
Our client is an international automotive company with ambitious growth plans and a strong commitment to expanding its presence in the Swiss market. To support this strategic development, we are seeking an experienced Head of Aftersales to establish, lead, and grow the aftersales organization across Switzerland.
This is a unique opportunity to build an aftersales function from the ground up and play a key role in the company's long-term success.
Key Responsibilities
- Develop and implement the aftersales strategy for the Swiss market in line with the company's business objectives.
- Build and lead the Aftersales department, including technical support, warranty, parts, customer service, and network development.
- Establish processes, policies, systems, and KPIs to ensure operational excellence from day one
- Develop and manage the authorized dealer and service network, ensuring high standards of service quality and customer satisfaction
- Define and monitor aftersales performance, profitability, and customer experience metrics.
- Manage the spare parts business, inventory planning, and logistics in collaboration with regional and global teams.
- Implement warranty policies and technical support processes while ensuring compliance with manufacturer standards.
- Recruit, coach, and develop a high-performing aftersales team as the business expands.
- Work closely with Sales, Marketing, Finance, and the global headquarters to support the successful launch and growth of the brand in Switzerland.
- Drive continuous improvement initiatives and identify opportunities to increase customer retention and aftersales revenue.
Candidate Profile
- Minimum 15 years of experience in automotive aftersales operations, with a strong understanding of dealer network management and aftersales business.
- Proven experience establishing, developing, and scaling an aftersales organization, ideally during a market entry or business expansion phase
- Strong knowledge of parts operations, technical service, warranty, customer experience, and dealer performance management
- Strategic mindset combined with a hands-on, entrepreneurial approach.
- Demonstrated leadership experience, with the ability to build, motivate, and develop high-performing teams.
- Strong commercial acumen with a track record of improving profitability and operational performance.
- Excellent stakeholder management and communication skills, with experience working in an international environment.
- Fluent in German and English; French and/or Italian would be considered a strong advantage.
- Willingness to travel regularly within Switzerland and occasionally internationally.
What We Offer
- A unique opportunity to build and shape the aftersales organization of a rapidly growing international automotive brand.
- A highly visible leadership role with significant autonomy and decision-making responsibility.
- A dynamic, entrepreneurial, and international working environment.
- Competitive compensation package, including performance-based incentives and company benefits.
