Overview
Head of Aftersales Jobs in Selangor, Malaysia at BYD Malaysia
Title: Head of Aftersales
Company: BYD Malaysia
Location: Selangor, Malaysia
As the Head of Aftersales, you will be responsible for overseeing all aspects of the aftersales service operations within our organization. This role requires a strategic thinker with a deep understanding of automotive aftersales processes, exceptional leadership skills, and a commitment to deliver of exceptional customer service.
Responsibilities:
- Possess in-depth knowledge of all aftersales processes, including workshop operations, parts sales, warranty services, and general service activities.
- Responsible for overall management of service operations and administration in accordance with policies and procedures set out by the company, distributors, dealers and the relevant authorities.
- Ensure the Distributors / Dealers Centre operations is efficient and cost-effective.
- Analyze market potential and identify market trends to make informed business decisions.
- Apply management and strategic tools and methods, such as market analysis, SWOT analysis, budget planning, resource allocation, and goal setting.
- Prepare and manage the annual operating budget for the aftersales department and the annual aftersales budget for the company.
- Establish department objectives aligned with company KPIs.
- Ensure timely submission of all aftersales reports to the company.
- Develop strategies for expansion and process enhancements to drive service excellence and profitability.
- Be open to fulfilling additional duties as requested by management or the company.
Requirements:
- A minimum of a diploma in Business or equivalent.
- At least 5 years of experience as a Head of Aftersales in the automotive industry.
- A background in mechanical, technical, or engineering fields is preferable.
- Language: Proficiency in English, Bahasa Malaysia and Mandarin is required due to the nature of the business.
- Proficiency in Microsoft Office and PowerPoint.
- Initiative, proactivity, and results-driven mindset. Strong problem-solving and analytical skills.
- Strong relationship management and influencing abilities. Effective planning, organization, and problem-solving skills.
- Excellent analytical and decision-making skills.
