Overview
Ford Service Advisor Jobs in Hartford, USA at Ewald Automotive Group
Join the Ewald Automotive Family – Where People Come First!
Ewald Automotive Group is a locally rooted, family-owned dealership group with 11 brands across 10 locations throughout Milwaukee, Waukesha, and Washington Counties. Proudly serving our community since 1964, we’ve built our reputation on trust, customer care, and community values. We’re also a multi-year winner of the Milwaukee Journal Sentinel Top Workplace Award – and we’re still growing!
We’re looking for a Service Advisor at our Hartford Ford dealership to be the key point of contact between our customers and our service department. In this role, you’ll guide customers through the vehicle maintenance and repair process, providing clear explanations of services, estimates, and timelines. Your ability to communicate effectively and coordinate with our technicians will ensure a seamless, high-quality service experience.
If you’re a customer-focused professional with automotive service experience and a passion for building strong relationships, we want to hear from you.
By working at a Ford dealership, you can be a part of a brand that honors the past, and is invested in the future. Join the Ewald Ford Family where we value service to each other and the world as much as to our customers!
What We Offer:
- Competitive Pay
- Flexible Working Hours
What You’ll Do:
- Clearly report all vehicle symptoms as described by the customer
- Determine and recommend maintenance base on age, mileage and history of vehicle
- Prepare a complete and accurate estimate of cost for labor and parts
- Monitor the progress of each vehicle throughout the day, and update customers frequently
- Verify that the final invoice reconciles with the work performed on the repair order
- Explain all completed work and charges to customers
What We’re Looking For:
- Remote experience (Pick-up & Delivery/Mobile Service) is a plus
- Proven record of achieving exceptional customer satisfaction
- Past experience as a service advisor, assistant lane manager or service consultant
- A desire for a long-term career with a growing organization
- Computer skills and willingness to learn new programs
- Ability to learn new technology and repair and service procedures and specifications
- Ability to lift 50 pounds and work on your feet for extended periods of time
- Ability to work in a fast-paced environment
We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
Title: Ford Service Advisor
Company: Ewald Automotive Group
Location: Hartford, USA
Category:
