Overview
Field Service Manager Jobs in Phoenix, AZ at The Bexar Company
Title: Field Service Manager
Company: The Bexar Company
Location: Phoenix, AZ
Field Service Manager | Greater Phoenix Area
About the Opportunity
Are you ready to take the next step in your career with a rapidly growing company that's investing in its future? We are seeking an experienced Field Service Manager to lead a team of field technicians while remaining actively involved in customer installations and service work. This is an excellent opportunity for a hands-on leader who enjoys solving technical challenges, delivering exceptional customer service, and building a high-performing service operation.
Position Summary
The Field Service Manager is responsible for leading field service operations, supervising installation technicians, and ensuring the successful installation, maintenance, and repair of automotive lifts and other vehicle service equipment. This role combines leadership with hands-on technical expertise, ensuring projects are completed safely, efficiently, and to the highest quality standards while providing an exceptional customer experience.
Key Responsibilities
- Lead, mentor, and develop a team of field service and installation technicians.
- Remain actively involved in field installations, service calls, troubleshooting, and repairs.
- Install, maintain, troubleshoot, and repair automotive lifts, lubrication systems, air compressors, and other shop equipment.
- Respond promptly to customer service requests and provide professional, solutions-oriented support.
- Diagnose mechanical, hydraulic, and electrical issues and perform timely repairs.
- Ensure all work complies with company policies, OSHA regulations, and industry safety standards.
- Coordinate scheduling, project execution, and communication between customers and internal teams.
- Monitor project quality, technician performance, and customer satisfaction.
- Build and maintain strong customer relationships through exceptional communication and service.
- Promote a culture of safety, accountability, teamwork, and continuous improvement.
Qualifications
- High school diploma or GED required.
- Valid driver's license with a clean driving record.
- 5+ years of experience installing and servicing automotive lifts or similar vehicle service equipment.
- Previous leadership or supervisory experience managing field service or installation teams.
- Strong mechanical, hydraulic, and electrical troubleshooting skills.
- Excellent communication, organizational, and customer service abilities.
- Ability to lift heavy equipment and work comfortably at heights.
- Hands-on leadership style with the ability to work alongside technicians in the field.
- Strong commitment to safety, quality, and operational excellence.
Preferred Experience
- Automotive lift installation and service
- Vehicle service equipment
- Hydraulic systems
- Electrical diagnostics and repair
- Air compressors
- Lubrication systems
- Field service management
- Team leadership and technician development
- OSHA and workplace safety compliance
- Project coordination and scheduling
Why Join Us?
- Join a rapidly growing company with significant opportunities for advancement.
- Lead a talented field service team while remaining hands-on with technical work.
- Competitive compensation with performance-based bonus opportunities.
- Comprehensive benefits package including Medical, Dental, Vision, 401(k), and Paid Time Off.
- Company-paid training and certification programs.
- Leadership that values hard work, promotes from within, and invests in employee development.
- Play a key role in expanding and strengthening a growing service organization.
