Overview
Experienced Automotive Service Writer Jobs in Elizabeth, USA at Navigate Search
Responsibilities
- Serve as the primary liaison between customers and technicians
- Accurately document repair needs, generate estimates, coordinate efficient workflow, and ensure timely completion of services.
- Prepare detailed repair orders, explain repair recommendations, timelines, and cost estimates
- Obtain approvals for services and maintain consistent communication throughout the repair process
- Recommend necessary and preventive maintenance services based on manufacturer guidelines
- Upsell additional services ethically and transparently
- Review completed repair orders with customers and explain final invoices
- Coordinate closely with towing dispatch to ensure smooth vehicle intake and monitor job progress to ensure efficiency and on-time delivery
- Order parts and communicate with vendors when necessary
- Maintain organized digital and physical repair records
- Process payments and handle billing documentation
- Ensure compliance with company procedures and safety standards
- Assist management with reporting and KPI tracking
Requirements
- Minimum 3–5 years of experience as an Automotive Service Writer or Service Advisor
- Strong knowledge of automotive systems, diagnostics, and repair terminology
- Experience in high-volume automotive repair environments
- Proficiency with shop management software and estimating systems
- Excellent written, verbal communication skills and multitasking skills
- Sales-oriented mindset with a customer-first approach
- Bilingual (English/Spanish) is a plus
- Valid driver’s license
What We Offer
- Competitive base salary pay plus performance-based bonuses
- Health, dental, and vision benefits
- Paid time off and holidays
- Ongoing training and advancement opportunities
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Title: Experienced Automotive Service Writer
Company: Navigate Search
Location: Elizabeth, USA
Category:
