EV-Enterprise Operations Specialist-Germany

Overview

EV-Enterprise Operations Specialist-Germany Jobs in Munich, Bavaria, Germany at Xiaomi Technology

Title: EV-Enterprise Operations Specialist-Germany

Company: Xiaomi Technology

Location: Munich, Bavaria, Germany

【Your Job】

1. Manage day-to-day operational topics for enterprise customers, leasing companies, corporate accounts and fleet customers.
2. Coordinate B2B delivery readiness across customer documents, leasing status, payment status, vehicle availability and handover requirements.
3. Act as the main operational contact for leasing companies and fleet customers across Sales, Delivery, Service, Finance and related workflows.
4. Resolve operational blockers and customer escalations related to delivery, leasing, payments, documentation, service coordination and after-sales topics.
5. Define, implement and improve processes for leasing companies, fleet customers and enterprise delivery operations.
6. Ensure external partners understand and follow Xiaomi’s operational processes, requirements, timelines and escalation paths.
7. Support final payment collection, billing readiness and revenue recognition by tracking open items and coordinating resolution with Finance and Sales.
8. Share relevant updates on delivery processes, product changes, service topics, pricing and operational requirements with business customers and partners.
9. Identify recurring issues and drive process improvements to increase speed, transparency and customer satisfaction.

【Your Profile】

1. Experience in B2B operations, enterprise customer operations, leasing, automotive, fleet operations, sales operations, delivery operations or customer support.
2. Good understanding of operational processes across delivery, leasing, payments, finance, service, documentation or after-sales.
3. Ability to quickly understand, prioritize and resolve operational issues in a structured way.
4. Strong communication skills with internal teams, external partners and business customers.
5. Ability to build professional relationships with leasing companies, fleet customers and corporate accounts.
6. Structured, detail-oriented and proactive working style with strong follow-through.
7. Ability to manage multiple topics in parallel and meet deadlines in a fast-moving environment.
8. Experience defining, documenting or improving operational processes is an advantage.
9. Fluent German and good English skills.