Overview
Director of Tyre Services Jobs in Poole, England, United Kingdom at i247 Group
Title: Director of Tyre Services
Company: i247 Group
Location: Poole, England, United Kingdom
Company Description
i247 Group provides comprehensive fleet management services and custom software solutions, specializing in the automotive fleet industry. Based in Poole, Dorset, we operate around the clock, every day of the year, delivering white-label services that focus on keeping customers’ vehicles on the road longer while minimizing maintenance costs. Our tailored managed services allow clients to outsource asset management and driver support with confidence. Leveraging advancements in EVs, connected cars, and AI, our in-house software development team creates cutting-edge solutions to meet the rapidly evolving needs of our customers.
Purpose of the Role
We are reshaping Tyre Services from a fragmented, reactive model into a streamlined, data-driven,
customer-lane-aligned operation. This transformation demands a leader who can see the whole picture:
strategy, people, technology, commercial performance and customer experience.
As Director of Tyre Services, you will be the single strategic owner of the entire Tyre Services
ecosystem. Your mission is to scale the function profitably, build high-performing teams, strengthen
resilience, and deliver consistently excellent customer outcomes. You will lead with clarity, operational
intelligence and a deep commitment to continuous improvement.
This is a rare opportunity to define and deliver the future state of a critical operational area.
Location
This is an office based role. We are based near Fleetsbridge in Poolle (BH15 3SY)
Key Responsibilities
Strategic Leadership & Commercial Impact
– Set the vision, direction and priorities for Tyre Services, ensuring alignment with the wider Operations
and Commercial strategy.
– Drive profitable growth through smarter pricing guardrails, improved supplier mix, contract
optimisation and commercial partnership working.
– Shape a sustainable roadmap for technology, people capability and process excellence.
Operational Excellence & Service Resilience
– Ensure consistent achievement of inbound performance metrics, contracted service windows and
mission-critical operational SLAs.
– Strengthen resilience across telephony, booking flows, authorisations, and supplier networks.
– Reduce incidents and escalations by embedding root-cause analysis and process improvement into
daily operations.
Data, Technology & Governance
– Lead a data-driven culture using telephony dashboards, AI-enabled QA insights, call transcripts and
predictive analytics.
– Oversee the technology roadmap for Tyre Services, including rule engines, telephony enhancements,
automation and operational reporting.
– Establish a robust governance cadence with weekly “control tower” reviews and monthly performance
boards.
People Leadership & Culture
– Lead, inspire and develop Customer Service Managers, Team Leads, Supplier & Network teams and
supporting functions.
– Build an accountable, high-performing culture grounded in clarity, coaching, continuous improvement
and role ownership.
– Collaborate closely with the Head of Performance & Assurance to uplift QA, training and capability
maturity.
Customer Experience & Quality
– Champion predictable, transparent and high-quality customer journeys across all tyre activities.
– Ensure complaints, escalations and complex cases are managed professionally with clear ownership
and swift resolution.
– Drive policy and supplier adherence, ensuring decisions are auditable and consistent.
About You
Experience
– Senior-level operational leadership experience in a complex, fast-paced environment (e.g. contact
centre, automotive, insurance, logistics or mobility).
– A strong track record of scaling operations, delivering commercial improvement, and leading
multifunctional teams.
– Demonstrated experience with telephony operations, supplier management, incident reduction and
performance management.
Skills
– Strategic thinker with the ability to translate vision into practical, measurable execution.
– Comfortable navigating data at pace and using insight to guide decisions.
– Excellent stakeholder influence across Operations, IT, Commercial, Risk, Finance and senior
leadership forums.
– Strong communication and the ability to galvanise teams around a common purpose.
Behaviours
– Ownership mindset — accountable for outcomes, not just activity.
– Continuous improvement orientated, curious and solutions-driven.
– Collaborative, transparent and able to create psychological safety while driving high standards.
– Resilient, adaptable and able to simplify complex operational landscapes.
Success Measures
– A fully embedded, high-performing lane-based operating model.
– Significant improvements in inbound metrics, booking accuracy, authorisation quality and telephony
stability.
– Reduced incidents, faster escalations resolution, and increased customer satisfaction.
– Clear accountability across all functions with fewer hand-offs and delays.
– A confident leadership team delivering predictable, high-quality outcomes.
– Sustainable commercial performance with improved margins and supplier effectiveness.
Why This Role Matters
Tyre Services sits at the heart of our customer experience and operational delivery. This is your
opportunity to build a modern, resilient, data-led function with the autonomy, investment and
organisational backing to make a meaningful and lasting impact.
If you want to lead a major transformation and shape the operational future of the tyre category, we
would love to hear from you.
If you’re interested and feel this role could be a good fit, please send your CV along with a cover letter to [email protected].
