Overview
Dealership Service Advisor Jobs in Forest Lake, USA at Forest Lake Ford
Dealership Service Advisor
About Us:
Forest Lake Ford, your hometown dealership proudly serving the Forest Lake community. Nestled in our brand-new, state-of-the-art facility, we are thrilled to introduce the NEW Forest Lake Ford, where innovation meets the familiar warmth of a locally owned, family-operated dealer group. At Forest Lake Ford, we understand the importance of community and family values. Our experienced sales and service staff embody this ethos, bringing a personalized touch and a deep knowledge of Ford vehicles to every interaction.
Position Summary:
The Ford Service Advisor serves as the primary liaison between the customer and the service department. This role is responsible for creating a welcoming experience, accurately identifying vehicle service needs, and coordinating timely and efficient repairs while ensuring complete customer satisfaction. The Service Advisor plays a key role in building customer trust, retention, and loyalty.
Schedule:
Monday – Friday + Rotating Saturdays
Key Responsibilities:
- Greet all customers in a prompt, courteous, and professional manner.
- Clearly communicate vehicle symptoms and service needs between customers and technicians.
- Prepare accurate repair orders by describing symptoms, problems, and causes discovered during inspections.
- Provide customers with detailed cost and time estimates, and obtain approval before any work is performed.
- Maintain ongoing communication with customers regarding vehicle status, changes to estimates, and completion timelines.
- Promote and sell recommended maintenance and repair services based on manufacturer guidelines, vehicle history, and inspection findings.
- Review completed work with customers and ensure their understanding of repairs performed and associated costs.
- Coordinate with technicians, parts department, and BDC team to ensure timely and efficient workflow.
- Handle customer concerns or complaints with professionalism and escalate unresolved issues to management as needed.
- Follow all warranty and policy guidelines to ensure compliance with Ford Motor Company standards.
- Keep service drive, advisor stations, and customer waiting areas clean and organized.
Qualifications:
- Prior experience as a service advisor, preferably in a Ford or other dealership setting.
- Working knowledge of automotive systems and repair processes.
- Excellent communication, customer service, and interpersonal skills.
- Strong organizational and time-management abilities.
- Proficiency in DMS/CRM software and Microsoft Office Suite.
- Ability to work in a fast-paced environment with minimal supervision.
- Willingness to work flexible hours, including some evenings and Saturdays.
- ASE certification or Ford STARS training is a plus (or willingness to obtain).
- High School Diploma, GED, or equivalent experience (required)
Work Environment:
- On-site at dealership service department.
- Customer-facing role with both indoor and outdoor responsibilities.
- Team-oriented, high-volume service department.
Compensation and Benefits:
- Base Salary: $40,000-$100,000 (Base + Commission)
Benefits Package:
- Employee Discounts on vehicles and service
Why Choose Forest Lake Ford?
At Forest Lake Ford, we’re committed to helping you thrive. Here’s what makes us a standout choice for your career development:
- Hands-On Learning:
Work in a state-of-the-art service department with expert mentors. - Supportive Team:
Collaborative environment focused on growth and excellence. - Career Advancement:
Long-term growth with clear opportunities at Forest Lake Ford.
Title: Dealership Service Advisor
Company: Forest Lake Ford
Location: Forest Lake, USA
Category:
