Overview
Customer Support Specialist HCV Jobs in Andhra Pradesh, India at TATA TRUCK & TIPPERS – SRMT
Title: Customer Support Specialist HCV
Company: TATA TRUCK & TIPPERS – SRMT
Location: Andhra Pradesh, India
Company Description
TATA TRUCK & TIPPERS – SRMT is an authorized dealer for Tata Motors Heavy Commercial Vehicles, serving key locations in Kakinada, Rajahmundry, Vizag, Vizianagaram, and Srikakulam in Andhra Pradesh, India. The company offers a wide range of reliable vehicles tailored to meet diverse business needs. Committed to delivering top-notch services, we pride ourselves on upholding Tata Motors' reputation for quality and innovation in the automotive industry.
Role Description
This is a full-time, on-site role based in Andhra Pradesh, India, for a Customer Support Specialist (HCV). The specialist will handle customer inquiries, provide technical support, address concerns, and ensure high levels of customer satisfaction. The role involves analyzing customer needs, resolving issues, and maintaining positive relationships with clients to support their heavy commercial vehicle requirements.
Qualifications
- Strong Customer Support and Customer Satisfaction skills to provide high-quality assistance and service
- Excellent Interpersonal Skills to communicate effectively and build positive relationships with customers
- Proficiency in Technical Support to troubleshoot and resolve concerns related to heavy commercial vehicles
- Sharp Analytical Skills to understand customer needs, diagnose issues, and recommend solutions
- Highly organized and detail-oriented with the ability to work in a collaborative team environment
- Familiarity with the heavy commercial vehicle industry or automotive sector is advantageous
- Bachelor’s degree in a relevant field or equivalent professional experience
- Proficiency in local languages and strong verbal communication skills will be an added advantage
