Overview
Customer Service Representative Jobs in Shenzhen, Guangdong, China at onsemi
Title: Customer Service Representative
Company: onsemi
Location: Shenzhen, Guangdong, China
Job Description
Job Summary:
- Proactive Tactical Service Support
- Proactive Customer Relationship Management
- Customer Advocacy/Problem Resolution
Responsibilities
- Master Order Management (including Quote, order entry, reschedule, shipment expedite, RMA etc)
- Customer Relationship Management: Ensure consistent, high-quality customer experience across all touchpoints.
- Customer Advocacy/Problem Resolution: Demonstrate strong escalation management skills, ensuring timely resolution of complex or urgent cases.
- Systems & Tools Expertise: Master Oracle system and Salesforce case management
Qualifications
- Thorough understanding supply chain management
- Customer service skills, data analysis and problem-solving skills
- Able to perform multiple tasks simultaneously, able to balance short- and long-term goals
- Strong Interpersonal skills
- Strong communication skills (English written and verbal)
- Motivational skills, innovative/Creative skills
- Ability to exhibit patience, tact, enthusiasm, and a positive attitude when addressing complaints and problems from customers
- Ability to utilize general computer literacy
About Us
onsemi (Nasdaq: ON) is driving disruptive innovations to help build a better future. With a focus on automotive and industrial end-markets, the company is accelerating change in megatrends such as vehicle electrification and safety, sustainable energy grids, industrial automation, and 5G and cloud infrastructure. With a highly differentiated and innovative product portfolio, onsemi creates intelligent power and sensing technologies that solve the world’s most complex challenges and leads the way in creating a safer, cleaner, and smarter world.
More details about our company benefits can be found here:
https://www.onsemi.com/careers/career-benefits
About The Team
We are committed to sourcing, attracting, and hiring high-performance innovators, while providing all candidates a positive recruitment experience that builds our brand as a great place to work.
