Overview
Customer Service Coordinator Jobs in Budapest Metropolitan Area at LIXIL
Title: Customer Service Coordinator
Company: LIXIL
Location: Budapest Metropolitan Area
Europe Hungary LE_0146-Grohe Hungary Kft Employee Assignment Not remote Full Time 1 May 2026
Customer Service Coordinator
Join one of the world’s leading premium sanitary ware manufacturers!
LIXIL is a global company with Japanese roots, present in 150 countries and employing
more than 53,000 people. Our products make everyday life easier for over 1 billion
people worldwide. Our mission is: “Making better homes a reality for everyone,
everywhere.”
Our Main Business Divisions
- Water Technology: Bathroom and kitchen solutions featuring iconic brands such as Grohe, INAX and American Standard.
- Housing Technology: Windows, doors and building materials.
- Living Solutions: Kitchen systems and interior design solutions.
Grohe is LIXIL’s premium brand, representing quality, technology, design and
sustainability. Our products are recognized worldwide and stand for outstanding “Made
in Germany” craftsmanship.
Customer Service plays a vital role in driving customer satisfaction and strengthening
trust in the GROHE brand. In our Budapest office, located in the Graphisoft Park in
District III, we are seeking a dedicated Customer Service & Warranty Specialist who
will ensure smooth warranty operations, support our service providers, and oversee
local product certification.
Key Responsibilities
- Oversee and operate the full GROHE warranty system, securing fast and accurate claim handling.
- Ensure service provider coverage and maintain high service quality standards.
- Improve customer satisfaction through process optimization and KPI monitoring.
- Manage and support local product certification processes with HQ.
- Ensure availability and distribution of GROHE spare parts (within and outside warranty)
- Operate and improve internal service systems, support colleagues and service partners
Requirements
- Bachelor's Degree
- From 1-3 Years of Experience
- Technical affinity or service-related experience (plumbing, installation, mechanical/electrical knowledge is a plus).
- Native Hungarian speaker with proficient English skills (both written and spoken)
- Confident use of MS Office or Google Workspace
- Customer focused mindset with strong communication skills
- Analytical thinking and structured working style
- Ability to learn technical topics quickly
- Team player with strong problem-solving capabilities
Why Join GROHE?
- We offer a competitive compensation package
- Stable international brand and longterm career perspective
- Supportive team environment with strong cooperation across Eastern Europe
- Your work has a direct impact on customer satisfaction and product experience in the market.
